Embedded Technical Architect

RTL2 Fernsehen GmbH & Co. KG; Town of Texas (WI); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid parental leave

Employee stock purchasing program

Job summary

Centaur Labs is looking for an Embedded Technical Architect who will work closely with strategic customers in the United States. This position blends pre-sales consulting with technical advisory roles, requiring hands-on involvement to drive customer adoption of Salesforce products.

You will be responsible for understanding customer needs, designing solutions, and ensuring successful implementation of Salesforce technologies while working onsite 50-60% of the time. Candidates should have extensive experience in solution architecture and be proficient in Salesforce Cloud technologies.

Qualifications

• 5+ years of demonstrable solution/technical architecture experience.
• Ability to design complex data models and architectures.
• Exceptional problem-solving and communication skills.

Responsibilities

• Run discovery and workshops with business users and development teams.
• Own the end-to-end process of Proof of Concept.
• Conduct quarterly health checks for customers.

Skills

Solution architecture

Technical engagement

Customer education

Prototyping

Salesforce platform expertise

Education

5+ years in pre-sales or technical architecture

Tools

Apex

LWC

Flow

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

About the Role

The Embedded Technical Architect is a technical architect who is comfortable being onsite with strategic customers, getting hands‑on‑keyboard to enable new capabilities, building working prototypes, and expanding the technical use, business value, and long‑term adoption of Salesforce solutions.

We are seeking highly experienced, hands‑on Technical Architects to be the driver of day‑to‑day adoption, consumption and usage of Salesforce products. This role is a hybrid of a pre‑sales consultant and a long‑term technical advisor, requiring the Architect to be physically embedded (2+ days/week) with their aligned strategic customers in the region. You will partner closely with your Account SE and AE to drive a long‑term strategy for your assigned account(s).

This Architect’s primary mission is to identify and deliver increased customer usage by designing, coding, and configuring high‑fidelity, data‑driven and agentic solutions that showcase the value of the Salesforce platform, with a deep focus on Service Cloud, Sales Cloud, Marketing Cloud, Agentforce (AI) and Data Cloud. Additionally, you will act as a trusted advisor to ensure successful adoption of features and capabilities and drive consumption growth.

Key Responsibilities

Technical Engagement & Prototyping

• Onsite Technical Discovery: Run discovery and workshops with business users, customer architects and development teams to identify new use cases, systems, data flows, and business bottlenecks.
• Design & Deliver POCs: Own the end‑to‑end process of any Proof of Concept (POC) needed. This is a hands‑on, configuration and coding role where you will build functional slices of the final solution using Apex, LWC, and Flow.
• Customer Education: Ensure consistent awareness and education of Salesforce capabilities for the customer. Build confidence and credibility throughout IT and business teams. Regular education on new features and new acquisitions.

Customer Adoption & Health

• Customer Health Checks + Education: Partner to conduct quarterly health checks and regular cadences to surface areas of opportunity and recommend features or capabilities already licensed but not being used. Ensure customer awareness of new and/or underutilized features and how they can meet business needs.
• Accelerate Adoption: Provide hands‑on support and education to the customer's team, prototyping new ideas, new features, new acquired technology, creating new flows, or turning on predictive, generative, and agentic capabilities to increase adoption and consumption.

Architecture & Strategy

• Architect the Solution: Maintain a scalable, secure, and high‑performance multi‑cloud solution and review regularly with VPs of Engineering and CTOs.
• Team Enablement & Knowledge Sharing: Contribute reusable POC assets, playbooks, and best practices to mentor team members and scale impact across the organization.

Required Qualifications

• Experience: 5+ years of demonstrable solution/technical architecture experience in a demanding pre‑sales, consulting, or professional services role.
• Architecture Acumen: Ability to design a complex data model, define a sharing/visibility strategy, and create a system‑level architecture for a complex enterprise.
• Communication: Exceptional problem‑solving skills and comfort presenting complex technical narratives to both skeptical engineering teams and C‑level executives.
• Availability: Ability to be onsite with your customer(s) 50‑60% of the time.

Preferred Qualifications

• Salesforce Certified Administrator, Certified Sales and/or Service Cloud Consultant, Marketing Cloud, Agentforce Specialist, Application Architect or System Architect certification, Agentforce Champion or above.
• Experience with Salesforce Platform, Agentforce concepts and applying AI in customer service or engagement scenarios. Experience implementing or supporting Data360 (Data Cloud).
• Familiarity with public cloud platforms (AWS, Azure, GCP).
• Deep understanding of Agentic standards (MCP, A2A).
• Deep expertise in a core Salesforce Cloud (Service Cloud, Sales Cloud, or Marketing Cloud).

Benefits

Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Compensation is based on location and experience and may include incentive, equity, and benefits.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees and potential employees will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.