Embedded Service Technician I

Securitas Technology; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Highly competitive salary

Company Vehicle

Company Cell Phone

Medical, Dental, Vision, and Life Ins.

401K with 60% Match up to 6%

Paid vacation, holiday and sick time

Educational Assistance

Growth opportunities

Employee discounts

Job summary

Securitas Technology is seeking an Embedded Technician to service STC products at customer sites, including intrusion, CCTV, and access control systems. The role emphasizes on-site maintenance and timely response to post-installation issues.

Candidates should have vocational training in electronics or electromechanical engineering, 1–2 years' experience with access control and CCTV, and certifications such as CCure 900 or Lenel.

Qualifications

• Minimum 1–2 years installing/servicing Access Control and CCTV.
• CCure 900 Certification and Lenel Certification preferred.
• Strong knowledge of Windows Server and Office applications.
• Ability to perform door hardware troubleshooting and install security hardware.

Responsibilities

• Services intrusion, CCTV, and access control security systems.
• Perform scheduled preventive maintenance on equipment and systems.
• Complete maintenance to reduce emergency calls and drive zero callbacks.
• Assist in start-up and checks for new equipment installations.
• Plan basic installations and ensure systems are operational.
• Maintain professional appearance and customer relations.
• Adhere to safety, policies, and documentation requirements.
• Keep up with product and technology changes and attend trainings.

Skills

Access Control

CCTV

IP video

Windows Server

Microsoft Office

CCure 900 Certification

Lenel Certification

Axis IP Camera

Education

High School diploma or GED

Vocational/Technical Degree in electrical, security, or computer systems preferred

Tools

Axis IP Camera

Media Converter Fiber/IP Technology

Job description

• Media Converter Fiber/IP Technology

Securitas Technology Corporation (STC) Technology and Solutions groups are experiencing tremendous success, and we currently have an Embedded Technician opening for team-oriented individuals possessing vocational training in electronics or electromechanical engineering. In this role, you will be responsible for providing service on STC products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

STC is a leading, global provider of integrated security and facility solutions that contain best-in-class products and award-winning services for an organization's unique needs. STC security solutions include product and service outsourcing that integrate cross-disciplinary functions into comprehensive technology-centered customer solutions on a cloud-based platform spanning hardware and software capabilities.

Responsibilities

• Services intrusion, CCTV, and access control security systems.
• Performs scheduled, routing preventive maintenance on a variety of equipment/systems under contract agreement by inspecting, adjusting, cleaning, and calibrating systems and checking out equipment to ensure it’s in satisfactory working order.
• Completes maintenance, within assigned hours, in a manner that reduces emergency calls and results in achieving the goal of zero call backs.
• Assists with the start-up of new equipment or system installation and adjusts as needed to ensure the system is operational.
• May plan schedules, lay out basic electrical equipment installations, and assist in the start-up and check-out of new systems installations.
• Presents a professional image both in personal and vehicle appearance.
• Performs work assignments in a safe manner and within specified cost limits.
• Promotes, builds, and maintains good customer relations and assists with contract retention.
• Maintains company propriety and documentation in accordance with established policies; handles proprietary information in the prescribed manner; adheres to and supports Securitas Technology policies and procedures including all safety requirements.
• Keeps abreast of changes and new developments in products and technology.
• Attends and completes training programs as requested.

Job Requirements

• High School diploma or GED required, Vocational/Technical Degree in electrical, security, or computer systems preferred.
• MUST HOLD a minimum of 1-2 years of experience installing and/or servicing Access Control and CCTV
  • CCure 900 Certification
  • Lenel Certification
  • Door Hardware troubleshooting
  • Automatic doors openers
  • Video
  • Camera Troubleshooting
  • Media Converter Fiber/IP Technology
  • Axis IP Camera
• Strong working knowledge of Windows Server and Client environments
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Strong written and verbal communications skills
• Working knowledge IP video and addressing
• Excellent problem solving and analytical skills
• Excellent time management skills
• Positive attitude and strong work ethic
• Climb ladders that extend up to 24 ft. in height.
• Carry items up to 75 pounds.
• Ability to work on-call on a rotational basis covering after hours & weekend emergency calls.
• A valid state driver’s license, without restrictions, is required.

Securitas Technology Offers Comprehensive Benefits Including

• Highly competitive salary
• Company training and industry leading certification program
• Company Vehicle
• Company Cell Phone
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.