Embedded IT Engineer — On-Site Partner Champion

Five Nines; Nebraska; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care benefits

Laptop provided

Home internet stipend

Mobile phone stipend

Disability insurance

401K with match

Open PTO

Job summary

Five Nines in Nebraska is seeking a Placement Engineer who will be embedded on-site at a single partner location, acting as their trusted technology advisor and primary point of contact for IT issues. You will own incident resolution end-to-end, support Microsoft applications and VMware/Hyper‑V, and keep thorough documentation in ConnectWise.

This role emphasizes depth, partner relationships, and reliable, hands-on service.

Qualifications

• Associate’s or Bachelor's degree in Information Technology or related field.
• 1 year of hands-on experience with the Five Nines technology stack (or equivalent MSP toolset).
• At least 2 years of customer service experience—you know how to leave people feeling heard and helped.
• At least 1 year of customer-facing, in-person support experience—you're comfortable in the room.

Responsibilities

• Own incident and service request resolution end-to-end for the partner site.
• Support Microsoft core business applications, operating systems, WAN/LAN networking, VPN, Terminal Services, Citrix, VMware, and Hyper‑V.
• Manage daily workflow in ConnectWise — maintain ticket hygiene, SLA adherence, and proactive partner communication.
• Create and maintain thorough IT documentation so institutional knowledge lives in the system.
• Collaborate with the broader Field Services team to route complex issues efficiently and elevate when needed.
• Join partner IT meetings and serve as a credible, informed technology voice in the room.
• Serve as the on-site coordination point during project implementations—ensuring smooth execution with the broader Five Nines team.

Skills

Customer service

On-site support

Communication

Education

Associate’s or Bachelor’s degree in Information Technology

Tools

ConnectWise

Microsoft Windows

VMware

Job description

Five Nines in Nebraska is seeking a Placement Engineer who will be embedded on-site at a single partner location, acting as their trusted technology advisor and primary point of contact for IT issues. You will own incident resolution end-to-end, support Microsoft applications and VMware/Hyper‑V, and keep thorough documentation in ConnectWise.

This role emphasizes depth, partner relationships, and reliable, hands-on service.