Embedded Intelligence Program Manager

Sibylline Ltd; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Sibylline Ltd is seeking a Program Manager to lead a multi-functional security and intelligence program supporting Netflix. You will oversee multiple teams, align with client priorities, and ensure high-quality service delivery across all workstreams.

You will coach analysts, manage performance, coordinate with Sibylline and client stakeholders, and identify emerging needs. The role requires strong communication, risk management, and the ability to scale operations in a dynamic global

Qualifications

• Strong program management leadership across multiple workstreams.
• Ability to build and maintain trusted client relationships, especially with Netflix.
• Excellent written and verbal communication for senior stakeholders.
• Coaching, mentoring, and performance management capabilities.

Responsibilities

• Lead and own operational oversight for multiple teams and workstreams.
• Serve as the primary operational point of contact for client stakeholders and Sibylline leadership.
• Develop program goals, priorities, and capabilities with client and leadership.
• Ensure high-quality services and outcomes through coordination and QA processes.
• Monitor performance and drive improvements in efficiency and service quality.
• Identify risks and resource gaps, implement mitigation strategies.
• Support recruitment and onboarding activities for program personnel.
• Foster a collaborative, inclusive team culture focused on development.

Skills

Program management

Client leadership

Communication

Coaching & development

Risk management

Tools

Microsoft Office Suite

Collaboration platforms

Job description

Position Summary

The Program Manager is responsible for the overall leadership, performance, and delivery of a multi-functional security and intelligence program supporting a global entertainment company. This role provides oversight across multiple teams, ensuring alignment with client priorities, operational excellence, and consistent service delivery. Serving as the primary operational liaison between Netflix and Sibylline, the Program Manager develops trusted stakeholder relationships, drives continuous improvement initiatives, supports workforce development, and ensures program objectives are achieved in a complex and evolving environment. The Program Manager leads analysts across several workstreams, providing coaching, performance management, and strategic direction, while fostering collaboration, accountability, and professional development. This position works closely with client stakeholders and Sibylline leadership to identify emerging needs, address operational challenges, and enhance program effectiveness.

Essential Functions / Responsibilities

• Lead and own operational oversight for multiple teams and workstreams supporting the client program.
• Serve as the primary operational point of contact for client stakeholders, developing trusted relationships and ensuring a clear understanding of business requirements, priorities, and objectives.
• Partner with client stakeholders and Sibylline leadership to develop program goals, establish priorities, and support the ongoing evolution of program capabilities and services.
• Ensure the consistent delivery of high-quality services, products, and outcomes across all program functions through effective coordination, oversight, and quality assurance processes.
• Monitor program performance and identify opportunities to improve effectiveness, efficiency, scalability, and service quality.
• Drive continuous improvement initiatives, implementing enhancements to workflows, processes, tools, and operating procedures to support program objectives and client needs.
• Coordinate activities across multiple teams to ensure alignment, effective communication, knowledge sharing, and successful execution of program priorities.
• Prepare and deliver program updates, performance reports, briefings, and recommendations to client stakeholders and Sibylline leadership.
• Identify operational risks, resource constraints, skill gaps, and emerging program needs, developing and implementing appropriate mitigation strategies and solutions.
• Lead recruitment activities for the program, including interviewing candidates, evaluating talent, and providing hiring recommendations.
• Support onboarding and offboarding activities in coordination with Sibylline and client stakeholders.
• Conduct performance reviews, provide ongoing coaching and feedback, establish development goals, and support career growth for program personnel.
• Foster a collaborative and inclusive team culture centered on communication, accountability, professional development, and operational excellence.
• Identify training and development needs across the program and coordinate appropriate learning and development opportunities to enhance team capability and performance.
• Support escalation management and issue resolution, partnering with stakeholders to address operational challenges and ensure continuity of service.
• Assist with the sharing of knowledge, best practices, and expertise across Sibylline's global network.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Strong program management and operational leadership skills, with the ability to oversee multiple workstreams and priorities simultaneously.
• Demonstrated ability to build and maintain productive relationships with clients, stakeholders, and cross-functional partners.
• Excellent written and verbal communication skills, including the ability to present information clearly and effectively to senior stakeholders.
• Strong leadership, coaching, mentoring, and performance management capabilities.
• Ability to identify operational challenges, develop solutions, and drive continuous improvement initiatives.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Ability to influence stakeholders and build consensus across diverse teams and functions.
• Experience leading cross-functional initiatives and coordinating efforts across geographically dispersed teams.
• Sound judgment, professionalism, and discretion when handling sensitive or confidential information.
• Strong problem-solving and decision-making skills, with the ability to operate effectively in dynamic and evolving environments.
• Proficiency with Microsoft Office Suite, collaboration platforms, and other business productivity tools.
• Demonstrated experience in a client-facing environment with responsibility for stakeholder engagement and service delivery.