Embedded GSOC Supervisor

Sibylline Americas; Los Angeles (CA); Presencial; USD 85.000 - 106.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) up to 5% matching

Life and AD&D Insurance

Disability insurance

PTO: 160 hours (20 days) accrued per C

Descripción de la vacante

Sibylline Americas in Los Angeles seeks an experienced security operations Supervisor to oversee the 24/7 global operations on-site at the client’s LA office. You will provide shift leadership and operational oversight for personnel and activities.

Key duties include supervising alarms, dispatch, access control, CCTV, and incident management; acting as escalation point for Operators and the Manager when needed; and ensuring quality reporting, compliance, and continuity across shifts.

Formación

• Bachelor's degree or equivalent experience.
• 3+ years in operational security or GSOC.
• Supervisory or team-lead experience preferred.
• Strong written communication and reporting skills.

Responsabilidades

• Supervise daily shift activities and lead Operators.
• Review alarms, incidents, and dispatches for proper handling.
• Coordinate emergency response and incident management.
• Monitor CCTV, access control, dispatch, and alarm systems for quality and compliance.
• Prepare reports and logs with accuracy and completeness.
• Provide coaching and on-the-job training to staff.
• Assist with staffing, scheduling, and escalation management.
• Act as shift lead during critical incidents or disruptions.

Conocimientos

Leadership

Communication

Incident management

Prioritization

Educación

Bachelor's degree or equivalent experience

Herramientas

Access-control systems

CCTV monitoring

Dispatch systems

Alarm monitoring platforms

Descripción del empleo

• Compensation: USD 84,500 - USD 105,600 - yearly

Company Description

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs by providing high-quality risk analysis, due diligence and consultancy services.

The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high-profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees build their own personal profiles as well-regarded analysts within the broader industry.

Key attributes of Sibylline employees are:

• Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
• Excellent written and spoken English
• Clarity of thought and analytical flair
• Strong, demonstrable interest in security and intelligence
• The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
• Excellent attention to detail

Job Description

Sibylline is seeking an experienced security operations professional to serve as Supervisor supporting the client’s 24/7 global security operations. Reporting to the Manager, the Supervisor will provide shift leadership and operational oversight for personnel and activities.

The Supervisor will oversee alarm response activities, dispatch coordination, access control operations, incident management, CCTV monitoring, emergency communications, and quality assurance processes while ensuring adherence to established procedures.

The role serves as a key escalation point for Operators and acts on behalf of the Manager when required.

This is an on-site role at the client's Los Angeles office. This role requires you to work 5x8-hour shifts, rotating early, late, and nights, including weekends, with flexibility to cover gaps as needed.

Responsibilities

• Supervise daily shift activities and lead Operators.
• Review alarms, incidents, dispatches, and escalations to ensure proper handling.
• Support emergency response and incident coordination activities.
• Monitor CCTV, access control, and badge management processes for quality and compliance.
• Review reports, logs, and documentation for accuracy and completeness.
• Conduct shift handovers and maintain operational continuity across shifts.
• Provide coaching, mentoring, and on-the-job training.
• Support workforce scheduling, coverage, and escalation management.
• Act as shift lead during critical incidents and facility disruptions.

Requirements

• Strong operational security and incident management experience.
• Ability to prioritize multiple incidents and competing operational requirements.
• Strong written communication and report review skills.
• Knowledge of access-control, CCTV, dispatch, and alarm monitoring platforms.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 3+ years of operational security, GSOC, or security operations experience.
• Previous supervisory, shift-lead, coaching, or mentoring experience preferred.

Additional Information

This position is moderately self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in an on-site office environmentutilizinga computerand standard office equipment. While performing the duties of this job, the employeeis regularly required tointeract collaboratively with the team and stakeholders and communicate via phone, video phone, or text messaging. The employee maybe requiredto occasionally lift and/or move up to 20 pounds. The position may require travel up to5%.

• Salary Range:$84,000 - 105,000
• 401(k) up to 5% matching
• Basic Life and AD&D Insurance
• Long Term/Short Term Disability
• PTO:160 hours (20 days)accruedper year
• Sick: 9 days front-loaded
• 11Federal Holidays, with the day back in lieu, if worked
• Employee Assistance Program and Employee Discount Program

Interview Process

• Initial call with our Talent Acquisition team member
• Panel interview with some of the team members and hiring managers at Sibylline
• Meet and Greet with the client

Sibylline is committed to the recruitment and selection of candidates without regard to sexual orientation, gender, ethnicity, age, political beliefs, culture,and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.