Global Security Operations Center Operator

Sibylline; Scottsdale (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance 80/20 by Sibylline

Dental Insurance provided

Vision Insurance fully covered

401(k) with company match

Paid time off 10 days/year

EAP

Job summary

Sibylline is seeking an entry-level GSOC Operator to join our security operations team in Scottsdale, AZ. You will respond to incidents, monitor alarms, and coordinate communications across channels while adhering to strict confidentiality and procedures.

No prior experience is required; an associate degree and a strong interest in security are enough, with comprehensive on-the-job training and a clear career progression path toward intelligence analysis in the private sector.

Qualifications

• Associate degree required with commitment to making a difference.
• Strong writing, communication, and analytical abilities.
• Willingness to learn GSOC-specific procedures and participate in ongoing training.

Responsibilities

• Provide excellent customer service and respond to incidents, alarms, notifications, and calls for service on their shift.
• Communicate confidentially and professionally in all channels; document properly.
• Maintain knowledge of GSOC SOPs and manage life-safety, alarm, video, and access control functions.

Skills

Customer service

Communication

Writing

Multitasking

Attention to detail

Team player

IT literacy

Security Operations

Incident management

MS Office

Education

Associate degree

Tools

Lenel

Genetec

CCTV systems

Access control

Job description

About Sibylline

Sibylline is the world's largest private intelligence firm, helping organisations manage risk, spot opportunity, and build resilience in an increasingly volatile world.

Our people provide the insight that leaders need to navigate today's complex geopolitical landscape. It's meaningful work, with high-profile clients and real-world stakes – and that's what makes it so rewarding.

We're innovative, entrepreneurial, and growing fast, which means genuine opportunities to take on complex challenges, work with cutting-edge technology, and build your career, whatever stage you're at.

Everyone brings something different to the table, and we want that reflected in how we operate. Our roles suit a wide range of working styles, personalities, and interests, and we invest heavily in our managers so that every person gets the support they need to do their best work.

We're looking for people who are ambitious, discreet, and sharp, with strong integrity and a genuine curiosity about the world. If you're comfortable with uncertainty, energised by complex problems, and passionate about global affairs, we'd love to hear from you.

Job Description

Position Summary

Join the Fast-Growing Security Industry and Make a Difference!

Are you passionate about saving lives and protecting assets? We have an exciting opportunity for you to join the rapidly expanding security industry in an entry level position working on site in Scottsdale, AZ.

This is a great opportunity for candidates with a strong interest in security or who want to build a career in threat monitoring and intelligence. Although previous operational security experience is ideal, we welcome applications from anyone with related experience and skills (e.g. research, customer service or business management) who is comfortable working in a fast-paced environment. This includes recent graduates with a demonstrated interest in the security industry. Sibylline offers GSOC Operators a clear and established career progression pathway towards becoming skilled Intelligence Analysts within the private sector.

No prior experience? No problem! We offer some of the best industry-standard training to equip you with the skills and knowledge needed to excel in this field. We only require an associate degree and a solid commitment to making a difference.

Qualifications

Essential Functions / Responsibilities

• Provide excellent customer service and ensure timely response to incidents, alarms, notifications, and calls for service on their relevant shift.
• Ensure all forms of communication, such as emails, phone conversations, and personal interactions, are conducted in a confidential, courteous, and professional manner and documented appropriately.
• Maintain knowledge of GSOC-specific standard operating procedures.
• Manage life-safety, alarm, communications, reporting, video management, and access control functions at designated locations.
• Investigate and respond to alarms promptly.
• Evaluate and process information received from all available sources and respond with appropriate communication and dispatch procedures.
• Communicate security issues or emergencies by escalating information to department leadership, local law enforcement, emergency services, such as EMT, fire departments, etc.
• Participates regularly in security/safety training programs to stay current on critical GSOC responsibilities and competencies inclusive of drills and tabletop exercises.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Excellent writing, communication, and critical thinking skills.
• Quick learner with strong multitasking abilities and attention to detail.
• Organized and comfortable in fast-paced environments.
• Effective team player who can also work independently.
• Strong customer service skills.
• Basic IT literacy.
• Preferred experience in Security Operations and familiarity with incident management platforms.
• Proficient in Microsoft Office applications (preferred).
• Familiarity with access control and CCTV systems (preferred).
• Experience with security tools such as Lenel and Genetec (preferred).

Additional Information

Interview Process

• Timed written assessment (arranged at the time that suits you) to test writing and analytical capability
• Panel interview with some of the team members and hiring managers at Sibylline

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.

Work Environment/Physical Requirements

This position is moderately self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in an on-site office environment utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders, and communicate via phone, radio, videophone, or text messaging. The employee may be required to occasionally lift and/or move up to 20 pounds. The position may require travel up to 5%.

Additional Information

• Salary: $22/hour
• Medical Insurance - Sibylline pays 80% of premiums, Employee pays 20%
• Dental Insurance – Fully Employee Paid
• Vision Insurance – Sibylline pays 100% of employee premiums, Employee pays for additional family members
• Flexible Spending Account and Dependent Care Spending Account
• Long Term/Short Term Disability – Sibylline pays 100% for employees
• Basic Life and AD&D Insurance – Sibylline pays 100% for employees
• 401(k) with up to 5% company matching
• 10 paid days accrued per year
• 1 hour for every 30 hours worked accrued sick time
• Employee Assistance Plan (EAP)