Embedded Enablement Engineer for Foundry & AIP

Remote; San Francisco (CA); On-site; USD 110,000 - 147,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Relocation assistance

Paid time off

Holidays

401k

Job summary

Palantir is seeking a Forward Deployed Enablement Engineer to work with centralized customer success teams, maximizing outcomes of deployed products across customers from startups to enterprises. You will balance high-level support with building tooling and infrastructure to scale enablement, solving challenging technical issues both independently and with customers.

You will collaborate with Product Development to address workflow problems, assist customer engineers, and drive product

Qualifications

• Background in Data Science, Computer Science, Engineering or STEM
• OR equivalent relevant practical experience in a technical or engineering role

Responsibilities

• Respond to and triage incoming support requests from both internal and external teams.
• Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
• Build with Foundry and AIP to enhance enablement operations and use your creativity to solve novel problems that deliver more value to internal and external stakeholders.
• Collaborate with Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
• Partner with Business teams to understand and meet customer needs.
• Participate in a 24/7 on‑call rotation responsible for coordinating responses to critical customer‑facing incidents.
• Take ownership as the first responder when things go wrong. Pull in necessary expertise to get the job done.

Education

Background in Data Science, Computer Science, Engineering or STEM

Equivalent practical experience in a technical or engineering role

Tools

Python

SQL

Spark

Java

C++

TypeScript/JavaScript

Job description

Palantir is seeking a Forward Deployed Enablement Engineer to work with centralized customer success teams, maximizing outcomes of deployed products across customers from startups to enterprises. You will balance high-level support with building tooling and infrastructure to scale enablement, solving challenging technical issues both independently and with customers.

You will collaborate with Product Development to address workflow problems, assist customer engineers, and drive product