Email Deliverability Consultant

Iterable; United States; À distance; USD 97 000 - 151 000; Plein temps

Avantages offerts par ce poste

Paid parental leave

Competitive salaries and equity

401(k) plan

Medical, dental, vision, life

Résumé du poste

Iterable, a leading AI customer engagement platform, is hiring an Email Deliverability Consultant for its Managed Services team in the United States. You will provide deliverability consulting, educate customers on best practices, and monitor performance using internal metrics and third-party tools to maximize inbox placement and ROI.

The role requires 2–4 years of deliverability experience, strong technical knowledge of email ecosystems, and excellent client communication.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2–4 years in email deliverability consulting or support.
• 2+ years in a B2B customer-facing role for a high-tech SaaS org.
• Experience with 3rd-party delivery tools (Validity Everest, eDataSource, etc.).
• Strong technical aptitude for email delivery ecosystems and best practices.
• Familiar with ISP/domain policies, block mitigation and feedback loops.
• Knowledge of CAN-SPAM/GDPR/anti-spam laws.
• Excellent communication and customer skills.

Responsabilités

• Provide email deliverability consulting for new and existing customers.
• Educate customers on email marketing best practices and deliverability.
• Monitor performance using internal metrics and third-party tools.
• Ensure a smooth product experience and higher ROI for clients.
• Partner with Support to analyze tickets, detect trends, and resolve issues.
• Maintain high deliverability for a growing enterprise client base.
• Monitor client satisfaction and drive retention and growth.
• Compile delivery data into Email Deliverability Reports.
• Warn customers of potential problems and propose reputation strategies.
• Resolve delivery issues with ISPs and mailbox providers.
• Build relationships through MAAWG and industry leadership.
• Maintain trusted advisor relationships with assigned clients.
• Contribute to Iterable Blogs and Webinars on deliverability.

Connaissances

Email deliverability consulting

B2B SaaS experience

Customer-facing

ISP knowledge

Deliverability strategy

Formation

Bachelor’s degree or equivalent experience

Outils

Validity Everest

eDataSource

Google Postmaster Tools

Microsoft SNDS

Sparkpost/Mailgun/Sendgrid MTAs

Description du poste

Headquarters:

Atlanta, Georgia; Austin, Texas; Boston, Massachusetts; Chicago, Illinois; Denver, Colorado; REMOTE – US

Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026.

With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How you’ll make a difference:

As a member of Iterable’s Managed Services team, this Email Deliverability Consultant will be responsible for providing our customers with the necessary tools, strategies, and best practices to ensure they’re maximizing their potential for landing in their recipients’ email inboxes. This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

In this role, you’ll get to:

• Provide email deliverability consulting services for new and existing customers of Iterable
• Educate customers on email marketing “best practices” while providing deliverability support
• Monitor customers’ performance using internal metrics and 3rd-party delivery tools
• Ensure customers have a smooth experience with our product and increasing their ROI
• Partner with Support to analyze tickets, discover trends and resolve any potential issues
• Ensure high level email campaign deliverability for a growing client base of enterprise companies
• Monitor client satisfaction to develop and implement strategies leading to retention and growth
• Gather delivery data into account assessments including Email Deliverability Reports
• Warn customers for potential problems and provide strategies to manage reputation
• Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers
• Build strong relationships through MAAWG that will magnify our position as the industry leader
• Maintain a trusted advisor relationship with each assigned client
• Contribute to Iterable Blogs and Webinars related to Email Deliverability topics

We are looking for people who have:

• Bachelor’s degree or equivalent experience
• 2 – 4 years experience in email deliverability consulting and/or email deliverability support
• 2+ years experience in a B2B customer-facing role for a high-tech, SaaS organization
• Experience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.)
• High technical aptitude, motivated, goal-oriented and thrives in a fast-paced startup environment
• Proficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPs
• Expert with “best practices” for sending bulk email, list management and blocklist/spam reduction
• Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.)
• Knowledge of CAN-SPAM/GDPR/anti-spam laws
• Excellent communication skills and a strong desire to work with customers
• An embodiment of Iterable’s core values: growth-mindset, humility, balance and trust
• Previous experience working within Mail Transfer Agent (MTA) platforms like Sparkpost, Mailgun, Sendgrid, etc.

Bonus Points:

• Previous experience with email marketing, email compliance, push notifications, and/or SMS software

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Community Impact Days
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $96,500 – $151,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.