Email Account Manager

WITHIN; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work opportunity

Unlimited vacation policy

Monthly phone stipend

Comprehensive medical/dental/vision

401(k) plan with matching

Dog-friendly office

Professional development program

Job summary

WITHIN is seeking an Account Manager to lead lifecycle marketing across email, SMS, push, and loyalty. You’ll manage a portfolio of clients, drive strategy, and optimize campaigns while reporting insights that align with business goals.

You’ll collaborate with creative, analytics, and client services teams, delivering data-driven recommendations and client presentations. The role requires 5+ years in retention marketing and experience with Salesforce Marketing Cloud.

Qualifications

• Bachelor’s degree or equivalent experience; minimum 5 years in retention marketing at an agency, brand or ad tech partner.
• Experience with Salesforce Marketing Cloud is required.
• Experience with Google Analytics or Adobe Analytics is required.
• Experience and/or passion working with DTC brands.
• Strong business acumen and ability to lead projects.
• Proven ability to present data to clients in a meaningful way.

Responsibilities

• Manage a portfolio of clients with day-to-day activities and longer-term strategy.
• Daily account management and optimization of campaigns across channels.
• Implement proprietary technology and best practices for client success.
• Drive, create, manage, optimize and report on campaigns.
• Define measurement strategies and deliver insights aligned with client objectives.
• Interface with creative, client service and analytics teams; lead client calls and presentations.

Skills

Retention marketing

Client management

Strategic planning

Cross-functional collaboration

Presentation skills

Education

Bachelor’s Degree or equivalent experience

Tools

Salesforce Marketing Cloud

Google Analytics

Adobe Analytics

PowerPoint

Excel

Job description

About the Role

Are you interested in expanding your career in Lifecycle marketing? The WITHIN team is growing and we’re looking for a passionate, motivated Account Manager who is willing to take the lead across multiple retention channels such as email, sms, push and loyalty. This is a unique opportunity in a rapidly expanding company.

Responsibilities

• Work across a portfolio of clients managing day to day while driving strategy towards longer term objectives
• Daily account management and optimization
• Implementing proprietary technology and best practices
• Responsible for driving, creating, managing, optimizing and reporting on campaigns
• Define and implement measurement strategies and delivering insights reports that align with client marketing and business objectives
• Interface and partnering with SBUs such as creative, client service and analytics
• Manage client calls and conduct client presentations

Requirements

• Bachelor’s Degree or equivalent experience (minimum 5 years of experience in retention marketing at an agency, brand or ad tech partner)
• Experience with SalesForce Marketing Cloud required
• Experience with Google Analytics or Adobe Analytics required
• Experience and/or passion working with DTC brands
• General business acumen
• Strong project management and ability to lead
• Go-getter attitude with a desire to work in a fast-paced, exciting environment
• Team player
• Solution focused individual who thinks outside the box for clients
• Working knowledge of Powerpoint and Excel (conditional statements, pivot tables and vlookups)
• Ability to present data to clients in a meaningful way

Interview Process

• Excel and Typing Test
• AI Assessment

Benefits

• Base salary DOE
• Unlimited vacation policy
• Monthly Phone Stipend
• Comprehensive Medical, Dental, and Vision insurance options
• 401(K) plan with matching
• Dog friendly office
• Hybrid work opportunity
• Professional Development Program

About WITHIN

WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.

Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.

Check out some of our work!

We weave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.

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Locations

• New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States
• Bogotá: Carrera 14A # 101-47. Bogotá, Distrito Capital de Bogotá 110111, Colombia
• Mexico City: Av. Insurgentes Sur 1082, Piso (Floor) 2, Oficina 2008, Ciudad de México, CDMX 03100, México

AI-Assisted Screening Notice. As part of our initial application review process, we may use an AI-assisted tool to help compare skills and job titles from your resume with the requirements of the role. This tool evaluates information based on contextual relevance and is used only to support our manual review process. It is not used to make hiring decisions. If you are a resident of New York City and would like to request an alternative evaluation process or a reasonable accommodation, please contact us at 315-533-2388.