ELP Student CEO - UT San Antonio

Campus Auxiliary Services; San Antonio (TX); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Follett Higher Education is seeking a Student CEO to lead store operations on campus, delivering exceptional hospitality and service. You will recruit, coach, and develop a team, manage scheduling, and drive sales while upholding Follett's standards.

You'll build community relations, oversee financials, and ensure guest satisfaction through hands-on leadership and strategic planning.

Qualifications

• Must have strong organizational, time management and problem-solving skills.
• Vital customer service, communication and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building and ability to influence a team and outreach to customers.

Responsibilities

• Team Development: lead and develop a peer team, coach and provide feedback on Follett standards.
• Community Leadership: engage guests, build an empowering culture and public relations.
• Financial Management: manage store finances, sales, and labor to optimize costs and profitability.
• Other Duties as assigned to support store operations.

Skills

Team leadership

Communication

Customer service

Time management

Problem solving

Financial acumen

Public relations

Job description

Follett Higher Education is a leading educational service provider and omnichannel retailer, providing students, faculty, staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America.

• Team Development: Actively lead and develop a team of their peers. It is the responsibility of the Student CEO to engage their team in the Follett mission, culture, and customer service standards, and to provide feedback and coaching to an individual team.
  • Developing talent around operational needs and individual strengths.
  • Completing on-location HR responsibilities.
  • Evaluating current and prospective talent to determine recruiting needs.
• Community Leadership: Set out to build a business that serves as a community cornerstone. It is the responsibility of the Student CEO to take on the role of servant leader and to identify opportunities to consistently engage guests through exceptional hospitality.
  • Building an internal culture of empowering team members to create impact.
  • Building an outward-facing culture of empowering the community through impact.
  • Developing strong public relations skills.
• Financial Management: Master the financial details that impact a business's Profit and Loss statement.
  • Generating top-line sales.
  • Manage a labor model to determine staffing and scheduling.
  • Organize their place of business around an understanding of the cost of goods sold.
• Other Duties as assigned to support general store operations.

Requirements

• Ability to support, exhibit, and promote Follet's Core Values in all daily activities and interactions with others.
• Demonstrate proficiency and commitment to growth across Follett's Core Competency Framework.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.
• Physical Requirements:
• Able to stand, walk, and smile for extended periods of time.
• Able to stoop and kneel.
• Push, pull, lift, or carry up to 35 lbs.
• Ascend or descend ladders, stairs, ramps.

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.