ELP Student CEO - Texas State University

Campus Auxiliary Services; San Marcos (TX); Hybrid; USD 15,000 - 25,000; Full time

Job summary

Follett Higher Education seeks a Student CEO for the Texas State University Experiential Learning Platform. The role centers on leading a peer team to deliver excellent customer service while aligning with Follett values on hospitality and community impact.

You will manage HR tasks, recruitment needs, and a labor model to optimize staffing and costs. The Student CEO will drive talent development, public relations, and financial performance, engaging guests and building an internal culture of

Qualifications

• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship-building and ability to influence a team and community outreach.
• Travel: minimal - less than 10%.
• Able to stand, walk, and stay positive in a dynamic environment.

Responsibilities

• Lead and develop a peer team in alignment with Follett mission and service standards.
• Foster a community-focused store culture with hospitality and engagement initiatives.
• Oversee financial details and payroll, scheduling, and cost of goods sold considerations.
• Perform other duties to support general store operations.

Skills

Team leadership

Community leadership

Financial management

Customer service

Analytical skills

Communication

Problem-solving

Public relations

Time management

Leadership development

Job description

ELP Student CEO - Texas State University

#26-30513

Job Description

Position Overview

Follett Higher Education is a leading educational service provider and omnichannel retailer, providing students, faculty, staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America.

The Experiential Learning Platform, or ELP, is an operating model that transforms the campus store into a real-world learning environment where students develop leadership, business, and career-ready skills through hands‑on work experience.

• Team Development: Actively lead and develop a team of their peers. It is the responsibility of the Student CEO to engage their team in the Follett mission, culture, and customer service standards, and to provide feedback and coaching to an individual team.
  • Developing talent around operational needs and individual strengths.
  • Completing on-location HR responsibilities.
  • Evaluating current and prospective talent to determine recruiting needs.
• Community Leadership: Set out to build a business that serves as a community cornerstone. It is the responsibility of the Student CEO to take on the role of servant leader and to identify opportunities to consistently engage guests through exceptional hospitality.
  • Building an internal culture of empowering team members to create impact.
  • Building an outward‑facing culture of empowering the community through impact.
  • Developing strong public relations skills.
• Financial Management: Master the financial details that impact a business's Profit and Loss statement.
  • Generating top‑line sales.
  • Manage a labor model to determine staffing and scheduling.
  • Organize their place of business around an understanding of the cost of goods sold.
• Other Duties as assigned to support general store operations.

Requirements

• Ability to support, exhibit, and promote Follet's Core Values in all daily activities and interactions with others.
• Demonstrate proficiency and commitment to growth across Follett's Core Competency Framework.
• Strong organizational, time management, and problem‑solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.
• Physical Requirements:
• Able to stand, walk, and smile for extended periods of time.
• Able to stoop and kneel.
• Push, pull, lift, or carry up to 35 lbs.
• Ascend or descend ladders, stairs, ramps.

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug‑free workplace environment.