ELP Student CEO - Florida State University

retailexternalfollett; Town of Florida (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Follett Higher Education seeks an ELP (Experiential Learning Platform) Student CEO to lead a campus store, gaining hands-on experience building a team and managing the store’s financials with Follett support.

This role emphasizes entrepreneurial operations, guest service excellence, and community engagement, offering opportunities to shape store culture, drive sales, and develop leadership skills across campus.

Qualifications

• Demonstrated ability to lead a student team and drive performance.
• Insight into budgeting, P&L, and cost management.
• Strong hospitality and guest service mindset.
• Excellent communication and presentation skills.

Responsibilities

• Lead a campus store team and coach peers to deliver Follett standards.
• Oversee HR tasks, recruitment, and talent development.
• Manage sales, labor, and inventory to optimize profitability.
• Engage the campus community through hospitality and events.

Skills

Team leadership

Financial acumen

Public relations

Customer service

Organizational skills

Presentation skills

Mentoring

Job description

Position Overview

Follett Higher Education is a leading educational service provider and omnichannel retailer, providing students, faculty, staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America.

As the ELP (Experiential Learning Platform)Student CEO© of a Follett Campus Store, you will gain invaluable experience developing a team, becoming a community leader, and managing the financials and business fundamentals of a bustling campus store. While you will have the full support and resources of the Follett team, you will also have unparalleled ownership of the entrepreneurial and operational processes.

Responsibilities

• Team Development: Actively lead and develop a team of their peers. It is the responsibility of the Student CEO to engage their team in the Follett mission, culture, and customer service standards, and to provide feedback and coaching to an individual team.
  
  
  
  • Developing talent around operational needs and individual strengths.
  
  
  • Completing on-location HR responsibilities.
  
  
  • Evaluating current and prospective talent to determine recruiting needs.
  
  
  
  


• Community Leadership: Set out to build a business that serves as a community cornerstone. It is the responsibility of the Student CEO to take on the role of servant-leader and identify opportunities to consistently engage guests through exceptional hospitality.
  
  
  
  • Building an internal culture of empowering team members to create impact.
  
  
  • Building an outward-facing culture of empowering the community through impact.
  
  
  • Developing strong public relations skills.
  
  
  
  


• Financial Management: Master the financial details that impact a business's Profit and Loss statement.
  
  
  
  • Generating top-line sales.
  
  
  • Manage a labor model to determine staffing and scheduling.
  
  
  • Organize their place of business around an understanding of the cost of goods sold.
  
  
  
  


• Other Duties as assigned to support general store operations.

• Ability to support, exhibit, and promote Follet's Core Values in all daily activities and interactions with others.


• Demonstrate proficiency and commitment to growth across Follett's Core Competency Framework.


• General computer skills.


• Strong organizational, time management, and problem-solving skills.


• Vital customer service, communication, and presentation skills.


• Strong analytical skills and financial acumen.


• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.


• Travel: minimal - less than 10%.


• Physical Requirements:
  
  
  
  • Able to stand, walk, and smile for extended periods of time.
  
  
  • Able to stoop and kneel.
  
  
  • Push, pull, lift, or carry up to 35 lbs.
  
  
  • Ascend or descend ladders, stairs, ramps.