ELP Student CEO - Purdue - West Lafayette, IN

Follett Corporation; West Lafayette (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Follett Higher Education is seeking a Student CEO to lead and develop a campus store team, embodying Follett's service standards and culture. You will coach staff, recruit talent, and ensure exceptional guest experiences while managing day-to-day operations.

You will drive community engagement, promote hospitality, and monitor financials to optimize sales and labor usage. Travel is minimal, and strong communication is essential.

Qualifications

• Proven ability to lead a team and coach staff.
• Strong customer service and hospitality focus.
• Excellent communication and presentation skills.
• Analytical mindset with basic financial awareness.

Responsibilities

• Lead and develop a campus store team to Follett standards.
• Drive community engagement and guest satisfaction.
• Manage daily operations with attention to cost and labor.
• Support other duties to ensure smooth store operations.

Skills

Team leadership

Customer service

Communication

Problem solving

Time management

Financial acumen

Tools

General computer skills

Job description

Position Overview

Follett Higher Education is a leading educational service provider and omnichannel retailer, providing students, faculty, staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America.

Responsibilities

• Team Development: Actively lead and develop a team of their peers. It is the responsibility of the Student CEO to engage their team in the Follett mission, culture, and customer service standards, and to provide feedback and coaching to an individual team.
  • Developing talent around operational needs and individual strengths.
  • Completing on-location HR responsibilities.
  • Evaluating current and prospective talent to determine recruiting needs.
• Community Leadership: Set out to build a business that serves as a community cornerstone. It is the responsibility of the Student CEO to take on the role of servant leader and to identify opportunities to consistently engage guests through exceptional hospitality.
  • Building an internal culture of empowering team members to create impact.
  • Building an outward-facing culture of empowering the community through impact.
  • Developing strong public relations skills.
• Financial Management: Master the financial details that impact a business's Profit and Loss statement.
  • Generating top-line sales.
  • Manage a labor model to determine staffing and scheduling.
  • Organize their place of business around an understanding of the cost of goods sold.
• Other Duties as assigned to support general store operations.

• Ability to support, exhibit, and promote Follet's Core Values in all daily activities and interactions with others.
• Demonstrate proficiency and commitment to growth across Follett's Core Competency Framework.
• General computer skills.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.
• Physical Requirements:
  • Able to stand, walk, and smile for extended periods of time.
  • Able to stoop and kneel.
  • Push, pull, lift, or carry up to 35 lbs.
  • Ascend or descend ladders, stairs, ramps.