ELP Student CEO - Texas State University

retailexternalfollett; Town of Texas (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Follett Higher Education is seeking an ELP Student CEO to lead a campus store team, drive hospitality, and manage day-to-day operations. You will own team development, community leadership, and financial processes while aligning with Follett’s mission and business goals.

You will gain hands-on leadership experience, working with a supportive Follett team, while developing talent, KPIs, and guest experiences across campus locations.

Qualifications

• Leadership experience with small teams.
• Strong organizational and time management skills.
• Excellent customer service and presentation abilities.
• Proficiency in basic computer skills.
• Financial acumen and ability to analyze P&L.

Responsibilities

• Lead and develop a peer team; engage them in Follett mission, culture and customer service, and provide coaching.
• Developing talent around operational needs and individual strengths.
• Completing on-location HR responsibilities.
• Evaluating current and prospective talent to determine recruiting needs.
• Build a community cornerstone; engage guests through hospitality.
• Develop internal culture empowering team members to create impact.
• Foster outward-facing culture and community impact.
• Develop strong public relations skills.
• Master financial details impacting a store’s Profit and Loss; generate top-line sales.
• Manage a labor model to determine staffing and scheduling.
• Organize the business around cost of goods sold.
• Other Duties as assigned to support general store operations.
• Travel: minimal - less than 10%.

Skills

Team leadership

Financial acumen

Customer service

Communication skills

Organizational skills

Problem-solving

Job description

Position Overview

Follett Higher Education is a leading educational service provider and omnichannel retailer, providing students, faculty, staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America.

The Experiential Learning Platform, or ELP, is an operating model that transforms the campus store into a real-world learning environment where students develop leadership, business, and career-ready skills through hands-on work experience.

As the ELP Student CEO © of a Follett Campus Store, you will gain invaluable experience developing a team, becoming a community leader, and managing the financials and business fundamentals of a bustling campus store. While you will have the full support and resources of the Follett team, you will also have unparalleled ownership of the entrepreneurial and operational processes.

Responsibilities

• Team Development: Actively lead and develop a team of their peers. It is the responsibility of the Student CEO to engage their team in the Follett mission, culture, and customer service standards, and to provide feedback and coaching to an individual team.
  • Developing talent around operational needs and individual strengths.
  • Completing on-location HR responsibilities.
  • Evaluating current and prospective talent to determine recruiting needs.
• Community Leadership: Set out to build a business that serves as a community cornerstone. It is the responsibility of the Student CEO to take on the role of servant leader and to identify opportunities to consistently engage guests through exceptional hospitality.
  • Building an internal culture of empowering team members to create impact.
  • Building an outward-facing culture of empowering the community through impact.
  • Developing strong public relations skills.
• Financial Management: Master the financial details that impact a business’s Profit and Loss statement.
  • Generating top-line sales.
  • Manage a labor model to determine staffing and scheduling.
  • Organize their place of business around an understanding of the cost of goods sold.
• Other Duties as assigned to support general store operations.

• Ability to support, exhibit, and promote Follet’s Core Values in all daily activities and interactions with others.
• Demonstrate proficiency and commitment to growth across Follett’s Core Competency Framework.
• General computer skills.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.
• Physical Requirements:
  • Able to stand, walk, and smile for extended periods of time.
  • Able to stoop and kneel.
  • Push, pull, lift, or carry up to 35 lbs.
  • Ascend or descend ladders, stairs, ramps.