Elliot Health System - Medical Assistant - Behavioral Health - Full Time

Elliot Hospital; Manchester (NH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is looking for a dedicated Medical Assistant to join their outpatient behavioral health practice. This role encompasses a blend of clinical and administrative tasks aimed at enhancing patient care and supporting healthcare providers. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication skills and the ability to work collaboratively with a team. If you are passionate about making a difference in patients' lives and have experience in behavioral health, this position offers a fulfilling opportunity to contribute to a vital area of healthcare.

Qualifications

• Minimum 2 years of experience as a Medical Assistant in outpatient behavioral health.
• BLS certification required within 90 days of employment.

Responsibilities

• Manage medication refill requests and urine toxicology testing.
• Assist healthcare providers with patient care and maintain records.
• Support front desk duties and ensure smooth practice operations.

Skills

Communication Skills

Team Collaboration

Time Management

Knowledge of Behavioral Health

HIPAA Compliance

Education

Certification as Medical Assistant (CMA, RMA, ABR-OE)

BLS Certification

Tools

EMR Software

Medical Office Software

Job description

Job Summary

We are seeking a dedicated and experienced Medical Assistant to join our outpatient behavioral health practice. This role involves a variety of clinical and administrative responsibilities to support the providers, maintain patient care, and ensure smooth practice operations. The ideal candidate will be an organized, detail-oriented individual who is passionate about supporting both patients and clinical staff in a behavioral health setting.

Key Responsibilities

1. Assist with Refill Requests: Manage and process medication refill requests as per provider instructions, ensuring all protocols are followed.
2. Urine Toxicology (Utox) Testing: Administer and manage urine drug screenings in accordance with clinical policies and assist with documentation.
3. Controlled Substance Agreements: Ensure that patients complete and sign controlled substance agreements as needed and maintain accurate records.
4. Provider Support: Work closely with healthcare providers to assist with patient care requests, including preparing patients for appointments, obtaining necessary clinical information, and updating records.
5. Fax Orders and Lab Requests: Prepare, fax, and track orders for lab tests, imaging, and referrals per provider instructions.
6. Vitals and Clinical Support: Take and record patient vital signs (e.g., blood pressure, heart rate, temperature), update medical records, and provide support for clinical procedures as needed.
7. Cross-coverage for Front Desk: Provide assistance with front desk duties, including patient check-in, scheduling, and answering calls as needed, ensuring smooth daily operations.
8. Attend Meetings: Participate in staff meetings, training, and other necessary meetings to support practice initiatives and ongoing professional development.
9. Monitor AED and Medication Logs: Ensure that the Automated External Defibrillator (AED) and medication logs are properly maintained and up to date.
10. Emergency Kit Maintenance: Regularly check and maintain emergency kits to ensure they are stocked and compliant with practice policies and safety standards.

Qualifications

1. Experience: At least 2 years of experience as a Medical Assistant, preferably in an outpatient behavioral health or psychiatric setting.

Certification/Licensure: Must possess BLS authorization upon ninety (90) days of employment in position and maintain throughout the duration of employment in this position. Certification or registration (CMA, RMA or ABR-OE) by AAMA, AMT, NHA or NCCT is required.

1. Software/Hardware: Computer/EMR experience preferred.
2. Skills and Abilities:
3. Strong communication skills, both verbal and written.
4. Ability to work collaboratively within a team environment.
5. Ability to prioritize tasks effectively and manage time efficiently.
6. Familiarity with medical office software and electronic health records (EHR).
7. Understanding of behavioral health issues and confidentiality (HIPAA).

Additional Information

1. Work Environment: This position is based in a fast-paced outpatient behavioral health setting, requiring a calm demeanor, attention to detail, and the ability to manage multiple tasks at once.
2. Physical Demands: The role may require standing, walking, and assisting patients physically as needed. Ability to lift up to 25 pounds may be required.