Ella Mae's Host

Mainsail Lodging & Development; Fort Myers (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Mainsail Lodging & Development in Fort Myers is seeking a Restaurant Host to greet and seat guests warmly, ensuring every guest is welcomed promptly to start a great dining experience.

The role requires excellent customer service, strong communication, ability to use tablets and POS MICROS, teamwork with hotel staff, maintaining cleanliness, and supporting servers as needed. High school diploma or higher is required; hospitality experience is preferred.

Qualifications

• High School diploma or higher.
• Hospitality experience preferred; at least one-year host position in the Macon, GA area preferred.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Ability to use technology e.g. tablets, iPads.
• Ability to assist with menu revisions when needed.

Responsibilities

• Welcome each guest genuinely and seat them as quickly as possible
• Ability to converse with guests in a friendly, hospitable and informative manner
• Use a rotation method to ensure seating is fair
• Report to work on time and in proper uniform/approved attire
• Work as a team with all team members within the hotel
• Check greeter station assigned for cleanliness of area
• Ensure the front of the restaurant is clean and all objects are dust free
• Check all tables to ensure they are set up and ready to be seated with guests
• Communicate to servers when seating tables
• Assist servers when necessary
• Have knowledge of all areas within the hotel
• Ability to communicate to managers the flow of private dining rooms
• Observe flow of the private dining rooms
• Assist in the detailing of tables and remove items not in use, extra place settings should be removed
• Never solicit tips
• Attend monthly department meetings and daily stand ups
• Perform other duties as management requests to service our guests.
• Ability to use POS (point of sale) system MICROS as well as Yelp reservation system
• Assist managers with daily duties such as scheduling of stations
• Follow the procedures addressed in the training manual

Skills

Hospitality experience

Customer service

Communication skills

Tech proficiency (tablets/iPads)

Menu knowledge/revisions

Education

High School diploma or higher

Tools

POS MICROS

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Restaurant Host will be responsible for greeting and seating all guests in the Restaurant dining areas to ensure each guest is welcomed with a warm, friendly, and enthusiastic greeting and that they are seated as quickly as possible to start their dining experience.

What you have

• High School diploma or higher

• Previous hospitality experience preferred, at least one-year host position in the Macon, GA area preferred

• Excellent customer service skills

• Excellent communication skills, both verbal and written

• Ability to use technology e.g. tablets, iPads

• Ability to assist with menu revisions when needed

What you’ll do

• Welcome each guest genuinely and seat them as quickly as possible

• Ability to converse with guests in a friendly, hospitable and informative manner

• Use a rotation method to ensure seating is fair

• Report to work on time and in proper uniform/approved attire

• Work as a team with all team members within the hotel

• Check greeter station assigned for cleanliness of area

• Ensure the front of the restaurant is clean and all objects are dust free

• Check all tables to ensure they are set up and ready to be seated with guests

• Communicate to servers when seating tables

• Assist servers when necessary

• Have knowledge of all areas within the hotel

• Ability to communicate to managers the flow of private dining rooms

• Observe flow of the private dining rooms

• Assist in the detailing of tables and remove items not in use, extra place settings should be removed

• Never solicit tips

• Attend monthly department meetings and daily stand ups

• Perform other duties as management requests to service our guests.

• Ability to use POS (point of sale) system MICROS as well as Yelp reservation system

• Assist managers with daily duties such as scheduling of stations

• Follow the procedures addressed in the training manual

Physical Demand

• Ability to sit or stand for extended periods of time

• Ability to communicate clearly

• Ability to lift 20 lbs. or more

• Corrected vision to normal range

• Long hours sometimes required

Mental Demands

• Make sound judgments quickly

• Work on multiple tasks, making appropriate progress towards deadlines

• Manage differing personalities within the office, the hotel and the community

• Maintain the highest degree of confidentiality

• Ability to work effectively in stressful, high pressure situations

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.