Banquet Setup

Mainsail Lodging & Development; United States; On-site; USD 21,000 - 30,000; Part time

Job summary

Mainsail Lodging & Development is seeking energetic individuals to support our banquet operations, assisting with setup and guest service while upholding Autograph Collection standards. This role emphasizes warmth, attentiveness, and teamwork in fast-paced hotel environments.

Ideal candidates will have a high school diploma, strong customer service and communication skills, and comfort using tablets or similar technology.

Qualifications

• High School diploma or higher
• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets

Responsibilities

• Acknowledge guests with a warm greeting in all public spaces
• Assist with banquet function setup of tables, chairs, and related materials
• Follow scheduled shifts and meal/break requirements
• Report equipment issues or room disparities to the manager
• Assist guests with special requests
• Communicate inventory needs to the manager (chairs, tables, linens)
• Maintain professional communication while using technology
• Maintain a positive, professional demeanor with guests and team
• Engage guests using personalized service including guest name
• Maintain guest confidentiality per hotel procedures
• Report suspicious activity or irregular behavior in rooms or public areas
• Take initiative and handle assignments with limited supervision
• Follow hotel policies per team member handbook
• Keep work areas clean and organized
• Perform additional duties as requested by management

Skills

Customer service

Communication

Technology literacy

Education

High School diploma

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Banquet Set Up will be responsible for assisting the banquet personnel with their everyday operational materials and items to ensure exceptional service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Essential Functions

• Acknowledge guest in all public spaces with a warm and friendly greeting

• Assist with banquet function of the hotel to include set up of tables and chairs

• Follow scheduled shifts and follow break and lunch requirements

• Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas

• Assist guest with any specials requests

• Ability to communicate with manager on inventory needs, i.e. chairs, tables, and banquet linens

• Professional communication while using technology

• Respect all guests, team members, and management by maintaining a positive, friendly attitude

• Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name

• Maintain guest confidentiality following all hotel procedures

• Report any suspicious activity or unusual items in room

• Report any irregular behavior from guests in public areas and/or in rooms

• Ability to take initiative and handle assignments with limited supervision

• Follow all hotel policies and procedures as outlined in the team member handbook

• Maintain cleanliness and order of work area such as closets, carts, and housekeeping office

• Perform other duties as management requests to service our guests.

Education & Experience

• High School diploma or higher

• Previous hospitality experience preferred

• Excellent customer service skills

• Excellent communication skills, both verbal and written

• Ability to use technology e.g. tablets, iPads

Physical Demands

• Ability to stand for extended periods of time

• Ability to squat and bend

• Ability to communicate clearly

• Corrected vision to normal range

• Ability to work long hours as needed

• Ability to lift/push/pull 50 lbs.

Mental Demands

• Make sound judgments quickly

• Work on multiple tasks, making appropriate progress towards deadlines

• Able to work independently, take direction, and provide direction to others

• Manage differing personalities within the office, the hotel, and the community

• Maintain the highest degree of confidentiality

• Ability to work effectively in stressful, high pressure situations

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.