Elite Service Technician – Diagnostics & Quality Repairs

LaFontaine Ford Grand Rapids; Grand Rapids (MI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Tiered pay plan

Longevity bonus program

Comprehensive benefits package

401(k) with employer match

Employee discounts on vehicle service

Paid time off and holiday pay

Job summary

LaFontaine Ford Grand Rapids is seeking skilled service technicians to diagnose, repair, and maintain customer vehicles to factory standards. You will handle diagnostics, perform repairs, and road-test vehicles to ensure customer concerns are resolved.

We offer a tiered pay plan, a longevity bonus program, comprehensive benefits, and opportunities for career growth within Michigan's leading dealer group. Valid driver’s license and ability to lift up to 100 lbs are required.

Qualifications

• High School Diploma or GED is required.
• Michigan Mechanic Certification is required.
• ASE certifications are preferred; pay is tiered based on certifications and flagged hours.

Responsibilities

• Receive repair orders and perform diagnostics and repairs to factory and dealership standards.
• Road-test vehicles before and after repairs to verify customer concerns are resolved.
• Notify service advisor if additional work is needed or timelines are at risk.
• Coordinate with Parts Department to obtain components and retain warranty parts.
• Document all work clearly on every repair order.
• Attend factory training and review TSBS to stay current in the field.
• Keep customer vehicles clean and maintain a safe, organized work area.

Skills

Diagnostic skills

Attention to detail

Customer satisfaction

Education

High School Diploma or GED

Michigan Mechanic Certification

Job description

LaFontaine Ford Grand Rapids is seeking skilled service technicians to diagnose, repair, and maintain customer vehicles to factory standards. You will handle diagnostics, perform repairs, and road-test vehicles to ensure customer concerns are resolved.

We offer a tiered pay plan, a longevity bonus program, comprehensive benefits, and opportunities for career growth within Michigan's leading dealer group. Valid driver’s license and ability to lift up to 100 lbs are required.