Elite Retail Security Supervisor

Staffline; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

Staffline, in partnership with TSS, is recruiting an Elite Retail Security Supervisor for a mobile role. This position is nationwide across regions and requires travel. The role requires a valid SIA DS or CP licence and a full UK driving licence, with responsibilities including leading teams, reviewing incidents, and driving performance improvements. Join a professional team focused on security excellence and client outcomes.

Qualifications

• Valid SIA Door Supervisor (DS) or Close Protection (CP) licence.
• Experience in supervisory loss prevention or retail crime prevention.
• Strong interpersonal and conflict management skills.
• Acute situational awareness.
• Excellent verbal and written communication skills.
• Professional, smart, and highly presentable appearance.

Responsibilities

• Serve as the primary operational liaison, managing escalations and strategic communications.
• Enforce adherence to SOPs across deployments and conduct incident reviews.
• Analyse incident logs and body-worn camera data to identify gaps and lead metric reviews.
• Support high priority investigations.
• Collaborate with the client's security hub to improve underperforming units and maximise return.

Skills

SIA Licence (DS/CP)

Interpersonal skills

Conflict management

Situational awareness

Verbal and written communication

Travel readiness

Job description

Location: Mobile role (we are hiring nationally across a number of regions)

Hours: 45 hours

SIA DS or CP Licence required. Full UK driving licence also essential as this role requires you to travel.

We are seeking a highly professional and experienced Elite Retail Security Supervisor to join our team.

This role is ideally suited to individuals who have a proven background in retail security, loss prevention, and shrinkage reduction. We are looking for confident professionals who can ensure operational best practice and compliance across a wider team, with strengths in data and performance analysis.

Your Responsibilities

As an Elite Security Supervisor, you will:

• Serve as the primary operational liaison, managing operational escalations and strategic communications.
• Enforce strict adherence to standard operating procedures across all deployments and conduct regular incident reviews.
• Analyse incident logs and body-worn camera data to identify operational gaps and lead metric performance reviews.
• Support high priority investigations.
• Collaborate with the client's security hub to turn around underperforming units, maximising the client's return.

What We're Looking For

To be successful in this role, you will have:

• A valid SIA Door Supervisor (DS) or Close Protection (CP) licence
• Previous loss prevention or retail crime prevention experience at supervisory level.
• Strong interpersonal and conflict management skills
• Acute situational awareness
• Excellent verbal and written communication skills
• A professional, smart, and highly presentable approach

Why Join Us?

Join TSS, part of the world's leading provider of security solutions, and enjoy genuine opportunities for career development and progression.

From comprehensive induction training and on-site support to ongoing development programmes, you'll be supported every step of the way by an experienced management team.

• 5.6 weeks annual holiday entitlement
• Training, development, and progression opportunities
• Life Assurance Benefit
• Employee Discount Schemes
• Refer a Friend Scheme
• Free Uniform Provided

Job Ref: T11

TSS are a recognised Disability Confident Leader Employer, committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all suitably qualified candidates and are dedicated to supporting accessibility, opportunity, and development for all employees.

About Staffline

Staffline are working in Partnership with TSS, providing a recruitment solution for security roles.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.