Elite Personal Concierge & Guest Experience Pro

Hilton. For The Stay; Washington; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

PTO (Paid Time Off)

Go Hilton travel discount

401(k) matching

Employee stock purchase program

Job summary

Waldorf Astoria Washington DC is seeking a Personal Concierge to join the Front Office Team. The role oversees guest-related tasks from check-in to departure, delivering prompt, courteous service and local recommendations to ensure exceptional experiences.

Responsibilities include handling messages, arranging activities, VIP service, and coordinating with departments to meet guest needs with a personal touch.

Qualifications

• Hospitality mindset with a guest-focused approach.
• Demonstrates Integrity in professional conduct.
• Shows Quality, Productivity and Dependability in duties.
• Customer Focus and Adaptability in service delivery.
• Values Leadership and Teamwork within a hospitality team.
• Operates with Ownership and a sense of urgency (Now).

Responsibilities

• Coordinate and respond to guest requests with personal recommendations.
• Provide information, recommendations, and booking services for inquiries.
• Deliver a warm, personal welcome and communicate with departments discreetly.
• Process and deliver messages for guests.
• Retrieve mail, packages, and facsimiles for guests as requested.
• Arrange and confirm recreational, business, and dining activities.
• Respond to special requests for services (dentists, doctors, etc.).
• Resolve guest inquiries and issues in a timely, friendly manner.
• Register VIP guests as needed.
• Escort guests to rooms and orient them to services and amenities.
• Review guest requests for accuracy and communicate changes.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Now

Quality

Productivity

Dependability

Customer Focus

Adaptability

Job description

Waldorf Astoria Washington DC is seeking a Personal Concierge to join the Front Office Team. The role oversees guest-related tasks from check-in to departure, delivering prompt, courteous service and local recommendations to ensure exceptional experiences.

Responsibilities include handling messages, arranging activities, VIP service, and coordinating with departments to meet guest needs with a personal touch.