Elite/Lead Field Service Technician

Ebro Electronic GmbH; Seattle (WA); Hybrid; USD 79,000 - 126,000; Full time

Job summary

Xylem in Seattle is looking for an Elite/Lead Field Service Technician to initiate and execute field service activities at customer sites. You will work with advanced mechanical and diesel equipment, perform preventive maintenance, and coordinate with customers and internal teams.

You may travel 20-80% depending on division and location. The role requires completing safety and regulatory requirements, maintaining customer focus, and mentoring junior technicians while improving service processes.

Qualifications

• HS diploma or equivalent required.
• Ability to obtain CDL, class A or B with endorsements.
• 5–7 years of technical work experience.
• Experience with electrical, mechanical and diesel systems.
• Customer service experience and coaching abilities.

Responsibilities

• Perform field service at customer sites with safety first.
• Troubleshoot complex mechanical and diesel systems.
• Lead/coach junior technicians and coordinate with internal teams.
• Maintain parts inventory and regulatory compliance.

Skills

Electrical

Mechanical

Diesel

Troubleshooting

Customer service

Microsoft Office

Leadership / coaching

Education

HS diploma or equivalent

CDL, class A or B with endorsements

Tech Cert / Degree / industry license

Job description

## Elite/Lead Field Service TechnicianBewerbenremote type: Hybridelocations: Seattle, Washingtontime type: Full timeposted on: Heute ausgeschriebenjob requisition id: R49908Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.Job Summary: The Elite/Lead Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers. This role is responsible for the escalation and leveraging appropriate company resources to address issues, both with personnel and customers. Responsibilities: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. · Create and maintain safe working environment and culture within the organization · Take care of company property · Demonstrates high impact culture through innovation, accountability and empowerment · Must be able to function in a team environment · Usually works with little to no supervision · Works independently and has ability to lead/coach/guide/motivate Requirements: · Some travel required · 20%-80% travel depending on division & location (overnight stays, away from home) Driving Requirements: · Driver Application for Employment · Motor Vehicle Report (MVR) · Forms: o Driver Disclosure and Release o Employee Applicant Drug and Alcohol Statement o FMCSA Certificate of Awareness o Driver Certificate of Violations o Driver Statement of On Duty Hours Road Test o Copy of Driver’s License o Copy of Medical Certificate PLACEHOLDER FOR DIVISION SPECIFIC REQUIREMENTS High Impact Behaviors: • Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices. • Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions. • Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively. Education & Experience Requirements: · HS diploma or equivalent · Capable of obtaining a CDL, class A or B with applicable endorsements Preferred: · Technical military background · Tech Cert, Degree or industry specific license(s) Experience Requirements: · Ability to obtain all required customer clearances (TWIC, DISA, etc.) · Ability to obtain DOT Medical card · Clean driving record · Work experience preferred · 5 to 7 years of technical work experience Skill Requirements: · Electrical, mechanical, diesel, fusion experience depending on business unit · Work without direct supervision and provides coaching/training to junior-level technicians · Technically sound · Experience with Microsoft Office including smart devices · Must have customer service experience · Demonstrates critical thinking and troubleshooting ability · Synthesizes technical information and communicates it clearly · Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected waysTotal Base Pay Range* 78,500.00 - 125,600.00 USD AnnualWerden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation