Elite Hotel Security Pro

Loews Hotels & Co; Coronado (CA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Team Member Hotel Rates

Paid Parental Leave

401K matching

Travel benefits

Discounts on spa and dining

Job summary

Loews Coronado Bay Resort is seeking a vigilant Security Officer to safeguard guests, team members, and property. You will patrol the property, respond to emergencies, and maintain access control, logs, and CCTV operations to ensure a seamless and secure guest experience.

This role requires prior security experience in hospitality, calm decision-making under pressure, basic first aid, and strong communication. Flexible hours including nights and weekends are required.

Qualifications

• Previous experience in hotel security or a related field required (1-3 years preference).
• Ability to remain calm and make sound decisions in high-pressure situations required.
• Ability to operate departmental vehicles, including electric transport vehicles required.
• Basic first-aid certification or ability to administer first aid preferred.
• High school diploma or equivalent; an associate’s degree in criminal justice, security management, or a related field is preferred.
• Knowledge of security systems, safety regulations, and emergency response protocols preferred.
• Experience using CCTV systems and other security technology preferred.
• Experience in customer service or hospitality to enhance guest interactions preferred.
• Background in law enforcement or military service is a plus.
• Strong observational and problem-solving skills to identify and address security concerns.
• Excellent communication and interpersonal skills for effective interaction with guests and team members.
• Proficiency in report writing and documentation for incidents and safety issues.
• Additional certifications in security training, conflict resolution, or emergency response are advantageous.
• Ability to work flexible hours, including nights, weekends, and holidays as required.

Responsibilities

• Monitor and control access to team member entrances, ensuring a secure environment for guests and staff.
• Execute regular patrols throughout the hotel to identify and address safety hazards, contributing to overall guest satisfaction.
• Respond effectively to emergencies in accordance with established Emergency Response Procedures, safeguarding lives and property.
• Maintain detailed logs for visitor access and package removal, enhancing security protocols and compliance with organizational policies.
• Inspect packages entering and exiting the premises, preventing unauthorized items and maintaining facility integrity.
• Document security incidents and actions taken, ensuring transparency and accountability within security operations.
• Enforce hotel policies and regulations consistently, fostering a culture of safety and respect among team members and guests.
• Interact professionally with guests, addressing concerns and enhancing their overall experience at the hotel.
• Monitor CCTV systems and assist in maintaining a secure environment, promptly reporting suspicious activities.
• Facilitate communication with management on safety-related maintenance issues, ensuring timely resolution and compliance with safety standards.
• Manage lost and found items efficiently to uphold hotel standards and improve guest trust and satisfaction.
• Collaborate with team members to support health and safety training initiatives, reinforcing a commitment to maintaining a safe workplace.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Observation

Calm under pressure

Customer service

Security systems

CCTV operations

First aid

Vehicle operation

Communication

Teamwork

Education

High school diploma or equivalent

Associate degree in criminal justice or security

Tools

CCTV systems

Security technology

Job description

Loews Coronado Bay Resort is seeking a vigilant Security Officer to safeguard guests, team members, and property. You will patrol the property, respond to emergencies, and maintain access control, logs, and CCTV operations to ensure a seamless and secure guest experience.

This role requires prior security experience in hospitality, calm decision-making under pressure, basic first aid, and strong communication. Flexible hours including nights and weekends are required.