Elite Arena Hospitality Supervisor - Event Services

Aramark; Pittsburgh (Allegheny County); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Aramark is seeking a Premium Hospitality Supervisor for PPG Paints Arena in Pittsburgh, overseeing the suites front line team and ensuring premium service at each event. You will coordinate Suite Servers, Suite Runners, and the Suite Kitchen, while partnering with the Suite Manager to meet guest expectations and drive seamless service.

Responsibilities include pre-service checks, staff communication, accurate billing oversight, event setup, and timely issue resolution.

Qualifications

• 1 year of Food Service Supervisor or relevant experience
• Experience in Front of House food service operations is preferred
• All standard Aramark & PPG Paints Arena trainings including HACCP & ServSafe

Responsibilities

• Oversee and verify setup of each service area
• Walk through before each service shift to ensure proper preparation
• Communicate client-specific notations to staff
• Act as liaison between Suite staff and Suite Kitchen
• Ensure customer satisfaction and resolve issues
• Oversee accurate final bill collection and closing duties
• Assign side-work and closing duties to staff
• Ensure all service locations are closed out correctly

Skills

Customer service

Organization

Detail oriented

Communication

Tools

POS systems

Tapin2

Job description

Aramark is seeking a Premium Hospitality Supervisor for PPG Paints Arena in Pittsburgh, overseeing the suites front line team and ensuring premium service at each event. You will coordinate Suite Servers, Suite Runners, and the Suite Kitchen, while partnering with the Suite Manager to meet guest expectations and drive seamless service.

Responsibilities include pre-service checks, staff communication, accurate billing oversight, event setup, and timely issue resolution.