ELIGIBILITY WORKER I

County of Los Angeles; California; On-site; USD 52,000 - 64,000; Full time

Job summary

County of Los Angeles is seeking an Eligibility Worker I to interview clients and determine minor and participant eligibility for public assistance programs such as foster care, CALWORKS, and Medical. The role involves analyzing financial and personal information, computing benefits, and documenting case actions using CalSaws and CSW/CMS.

Applicants must meet education or clerical-experience requirements, and a valid CA driver license is required.

Responsibilities

• Interviews client to determine eligibility for public assistance by collecting financial, personal, and social information.
• Analyzes financial, personal, and social information to determine eligibility for various aid programs.
• Computes budgets, benefits, and payments using program rules and computer software.
• Assists clients and partner staff in completing applications and forms.
• Explains program requirements and rights to participants and external agencies.
• Enters, verifies, and corrects client data across computerized systems (e.g., CalSaws, CSW/CMS).
• Documents actions and case notes using manual and electronic filing systems.
• Prepares correspondence and reports documenting case results and eligibility decisions.
• Identifies other social services needs and refers clients to resources.

Job description

Position/Program Information

Exam Number
T9178E

Type Of Recruitment

We welcome applications from everyone!

Withhold Information

No withholds will be allowed for this examination. Requirements must be fully met and indicated on the application at the time of filing.

Endorsement Of County Qualifications

Out-of-class experience will not be accepted.

WHY WORK FOR US?

With almost 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California with over 100,000 employees in 39 departments, we provide vital and diverse public services like law enforcement, property assessment, public health protection, water conservation, and cultural activities.

The County has more than 2,100 different job types, offering a lifetime of opportunities and careers! We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. Join us and discover one of the strongest public-sector benefits packages in the county with a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.

For more information about our amazing benefits, please visit us here: https://hr.lacounty.gov/benefits/

For more information, please view the classification specification: ELIGIBILITY WORKER I

Essential Job Functions

• Obtains, clarifies, and verifies a client's financial, personal, and social information in order to correctly and accurately determine a minor's eligibility to receive public assistance by interviewing the client, in-person or over the telephone; contacting agencies, businesses, schools, County staff, supervisors, etc.; and applying the provisions of the public assistance program (e.g., foster care, CALWORKS, Social Security Income/ Social Security Administration, Medical, etc.).
• Analyzes and evaluates a client's financial, personal, and social information in order to correctly and accurately determine the minor's/participant's eligibility to receive the appropriate type of aid from various public assistance programs including financial assistance for foster care placement by interpreting and applying the provisions of the public assistance programs or continuing eligibility for multiple aid programs.
• Computes budgets, benefits, and special payments in order to provide the correct amount of assistance by applying the provisions of the public assistance programs using a calculator and appropriate computer software programs.
• Assists clients, children’s social workers, and the general public in completing necessary documents (e.g., applications and declaration forms, etc.) to ensure the information is complete and accurate and according to the provisions of the public assistance program.
• Explains to participants, individuals from County and outside agencies, and the general public a variety of information (e.g., legal rights and responsibilities, types of public assistance, requirements of a public assistance program, etc.) by orally conveying critical information clearly and concisely or providing written information (e.g., instructions and pamphlets, etc.) to ensure that the participants are properly informed about their eligibility and benefits and that any information provided or received is complete and accurate according to the requirements of the public assistance program.
• Enters, verifies, and corrects numerical and textual data to ensure the correctness and accuracy of a client's information by operating several computerized systems, reviewing computer-generated documents and forms, organizes caseload so that necessary case records and documents are processed and updated within specific time limits while following department policy and procedures.
• Documents information received and actions taken (e.g., determinations, referrals and requests made, agreements reached, supplementary comments, court order, etc.) by maintaining hardcopy data using a manual filing system and electronic data using various computerized systems [e.g., CA Statewide Automated Welfare Systems (CalSaws), CSW/CMS, etc.] in order to comply with the requirements of the public assistance programs.
• Prepares correspondence records, reports, standardized forms including memoranda, emails, responses to inquiries, document policies/procedures, and to document case results, etc. by using various software programs or filling out standard forms in order to document and record client information, process eligibility requests, facilitate data entry, etc. in accordance with the provisions of the public assistance programs.
• Identifies a client's need for other social services, provides a client pertinent information, and refers a client to various agencies and community resources in order to provide the individual the most appropriate public assistance.
• Performs office related tasks as assigned (e.g., sorting and sending mail, filing, scanning, uploading documenting, faxing, etc.).

Requirements

REQUIREMENTS TO QUALIFY

Option I

Completion of 60 semester units or 90 quarter units of work in an accredited college*.

Option II

Two years of clerical experience**.

License

A valid California Class "C" Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS II - LIGHT

This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved

Special Requirement Information

• To receive credit for your education, include a legible copy of all relevant official documents, including your transcript from an accredited institution or email itto [e-mail] within 15 calendar days of filing your application . The document should show the number of units and the type of unit system used (e.g., semester, quarter) and be in English. If not in English, then translation is required. International degrees must be evaluated for equivalency to US standards and indicate the number of units and unit system. Documents marked as unofficial will not be accepted. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf
• Clerical experience is defined as performing daily office duties, such as data entry, answering phone calls, and sorting and filing documents.

EXAMINATION CONTENT

• Reading Comprehension
• Numerical Calculation
• Customer Focus
• Learning Potential
• Responsibility

Applicants must receive a passing score of 70% or higher on the assessment to be added to the list.

Exam Review

MULTIPLE CHOICE AND SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

Transfer Of Test Components

If you have taken identical components recently for other exams, your responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.

Test Preparation

We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.

• Various information can be found on our website at https://hr.lacounty.gov/job-search-toolkit/ . The section dedicated to test preparation is "Employment Test Assistance."
• Online practice tests are available at https://www.shldirect.com/en-us/practice-tests . You can also visit our Los Angeles County Online Assessment Preparation Series webpage at https://lacounty.attract.neogov.com/la-county-online-assessments-prep-series for information about common online assessment types, sample questions, and test-taking tips.

ELIGIBILITY AND VACANCY INFORMATION

Applicants who passed the assessment are placed on an eligible list for a period of six (6) months. We will use this list to fill vacancies in the Revenue Enhancement Division.

All notifications (e.g. Notices of Non-Acceptance, Notice of Results, etc.) will be emailed.

Scores cannot be given over the telephone.

AVAILABLE SHIFT

ANY

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Testing Accommodations

If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.

California Relay Services Phone

[phone]

Teletype Phone

[phone]

Alternate Teletype Phone

[phone]

Department Contact Name

Stephanie Ocampo

Department Contact Phone

[phone]

Department Contact Email

[e-mail]

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit: https://employee.hr.lacounty.gov/eeo-programs/ .

Testing Accommodations For Applicants

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/ .

Fair Chance

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at http://career-pathfinder.hr.lacounty.gov .

Veteran’s Credit

Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.

For more information on veteran’s credit, please visit: https://file.lacounty.gov/SDSInter/dhr/205102_PPG_115.pdf

Revised September 2025