ELIGIBILITY WORKER I

County of Los Angeles; California; On-site; USD 52,000 - 64,000; Full time

Job summary

County of Los Angeles is seeking an Eligibility Worker I to determine minor eligibility for public assistance. You will interview clients, verify information, and apply program rules across CALWORKS, Social Security, Medical, and related services.

You will analyze financial data, compute benefits, and assist with documentation while using CalSaws and CSW/CMS. The role requires interaction with clients and agencies, strong accuracy, and adherence to county procedures.

Qualifications

• Reading Comprehension and Numerical Calculation are assessed in the examination content.
• Customer Focus and Responsibility are core competencies for Eligibility Workers.
• Willingness to learn and adapt to county procedures is required.

Responsibilities

• Obtains, clarifies, and verifies client information to determine minor eligibility for public assistance.
• Analyzes financial, personal, and social information to determine aid eligibility across programs.
• Computes budgets and benefits using calculator and software.
• Assists clients and public to complete required documents and ensure accuracy.
• Explains program requirements and helps clients understand rights and responsibilities.
• Enters and corrects client data in CalSaws, CSW/CMS, and related systems.
• Documents actions taken and case results in official records.
• Prepares correspondence and internal forms to document case outcomes.
• Identifies additional social services and referrals to suitable agencies.
• Performs office tasks such as filing, data entry, and document handling.

Skills

Reading Comprehension

Numerical Calculation

Customer Focus

Learning Potential

Responsibility

Tools

CalSaws

CSW/CMS

Job description

WHEN TO APPLY:

Please note that there is only one filing date. We will be accepting online applications on Tuesday, October 13, 2026 from 8:00 a.m. (PT) until 5:00 p.m. (PT). All applications must be received before 5:00 p.m. (PT) on Tuesday, October 13, 2026, to be accepted.

EXAM NUMBER:

T9178E

TYPE OF RECRUITMENT:

We welcome applications from everyone!

WITHHOLD INFORMATION:

No withholds will be allowed for this examination. Requirements must be fully met and indicated on the application at the time of filing.

ENDORSEMENT OF COUNTY QUALIFICATIONS:

Out-of-class experience will not be accepted.

WHY WORK FOR US?

With almost 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California with over 100,000 employees in 39 departments, we provide vital and diverse public services like law enforcement, property assessment, public health protection, water conservation, and cultural activities.

The County has more than 2,100 different job types, offering a lifetime of opportunities and careers! We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. Join us and discover one of the strongest public‑sector benefits packages in the county with a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.

For more information about our amazing benefits, please visit us here: https://hr.lacounty.gov/benefits/

For more information, please view the classification specification: ELIGIBILITY WORKER I

• Obtains, clarifies, and verifies a client's financial, personal, and social information in order to correctly and accurately determine a minor's eligibility to receive public assistance by interviewing the client, in-person or over the telephone; contacting agencies, businesses, schools, County staff, supervisors, etc.; and applying the provisions of the public assistance program (e.g., foster care, CALWORKS, Social Security Income/ Social Security Administration, Medical, etc.).
• Analyzes and evaluates a client's financial, personal, and social information in order to correctly and accurately determine the minor's/participant's eligibility to receive the appropriate type of aid from various public assistance programs including financial assistance for foster care placement by interpreting and applying the provisions of the public assistance programs or continuing eligibility for multiple aid programs.
• Computes budgets, benefits, and special payments in order to provide the correct amount of assistance by applying the provisions of the public assistance programs using a calculator and appropriate computer software programs.
• Assists clients, children’s social workers, and the general public in completing necessary documents (e.g., applications and declaration forms, etc.) to ensure the information is complete and accurate and according to the provisions of the public assistance program.
• Explains to participants, individuals from County and outside agencies, and the general public a variety of information (e.g., legal rights and responsibilities, types of public assistance, requirements of a public assistance program, etc.) by orally conveying critical information clearly and concisely or providing written information (e.g., instructions and pamphlets, etc.) to ensure that the participants are properly informed about their eligibility and benefits and that any information provided or received is complete and accurate according to the requirements of the public assistance program.
• Enter, verifies, and corrects numerical and textual data to ensure the correctness and accuracy of a client's information by operating several computerized systems, reviewing computer-generated documents and forms, organizes caseload so that necessary case records and documents are processed and updated within specific time limits while following department policy and procedures.
• Documents information received and actions taken (e.g., determinations, referrals and requests made, agreements reached, supplementary comments, court order, etc.) by maintaining hardcopy data using a manual filing system and electronic data using various computerized systems [e.g., CA Statewide Automated Welfare Systems (CalSaws), CSW/CMS, etc.] in order to comply with the requirements of the public assistance programs.
• Prepares correspondence records, reports, standardized forms including memoranda, emails, responses to inquiries, document policies/procedures, and to document case results, etc. by using various software programs or filling out standard forms in order to document and record client information, process eligibility requests, facilitate data entry, etc. in accordance with the provisions of the public assistance programs.
• Identifies a client's need for other social services, provides a client pertinent information, and refers a client to various agencies and community resources in order to provide the individual the most appropriate public assistance.
• Performs office related tasks as assigned (e.g., sorting and sending mail, filing, scanning, uploading documenting, faxing, etc.).

REQUIREMENTS TO QUALIFY:

• Option I: Completion of 60 semester units or 90 quarter units of work in an accredited college*.
• Option II: Two years of clerical experience**.

LICENSE:

A valid California Class "C" Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS II - LIGHT:

This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved

SPECIAL REQUIREMENT INFORMATION:

*To receive credit for your education, include a legible copy of all relevant official documents, including your transcript from an accredited institution or email itto [e-mail] within 15 calendar days of filing your application. The document should show the number of units and the type of unit system used (e.g., semester, quarter) and be in English. If not in English, then translation is required. International degrees must be evaluated for equivalency to US standards and indicate the number of units and unit system. Documents marked as unofficial will not be accepted. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

Clerical experience is defined as performing daily office duties, such as data entry, answering phone calls, and sorting and filing documents.

EXAMINATION CONTENT:

• Reading Comprehension
• Numerical Calculation
• Customer Focus
• Learning Potential
• Responsibility

Applicants must receive a passing score of 70% or higher on the assessment to be added to the list.

EXAM REVIEW:

MULTIPLE CHOICE AND SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

TRANSFER OF TEST COMPONENTS:

If you have taken identical components recently for other exams, your responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.

TEST PREPARATION:

• Various information can be found on our website at https://hr.lacounty.gov/job-search-toolkit/. The section dedicated to test preparation is "Employment Test Assistance."
• Online practice tests are available at https://www.shldirect.com/en-us/practice-tests. You can also visit our Los Angeles County Online Assessment Preparation Series webpage at https://lacounty.attract.neogov.com/la-county-online-assessments-prep-series for information about common online assessment types, sample questions, and test-taking tips.

ELIGIBILITY AND VACANCY INFORMATION:

Applicants who passed the assessment are placed on an eligible list for a period of six (6) months. We will use this list to fill vacancies in the Revenue Enhancement Division.

All notifications (e.g. Notices of Non-Acceptance, Notice of Results, etc.) will be emailed.

Scores cannot be given over the telephone.

AVAILABLE SHIFT:

ANY

SOCIAL SECURITY NUMBER:

Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For those who do not have access to a computer or the internet, we provide access to complete an application at public libraries throughout the county.

NO SHARING OF USER ID AND PASSWORD:

All applicants must file their application online using their own user ID and password. Using a family member's or friend's login information may erase a candidate's original application record.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

TESTING ACCOMMODATIONS:

If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.

CALIFORNIA RELAY SERVICES PHONE:

[phone]

TELETYPE PHONE:

[phone]

ALTERNATE TELETYPE PHONE:

[phone]

DEPARTMENT CONTACT NAME:

Stephanie Ocampo

DEPARTMENT CONTACT PHONE:

[phone]

DEPARTMENT CONTACT EMAIL:

[e-mail]