Eligibility Technician A

Garfield County Colorado; Rifle (CO); On-site; USD 28,000 - 33,000; Full time

Job summary

Garfield County Colorado is seeking entry-level staff to support eligibility determinations for public assistance programs with on-the-job training. The role covers programs such as Medicaid, SNAP, Colorado Works, and LEAP, with a clear pathway to advancement in the Eligibility Technician career ladder.

Responsibilities include interviewing clients, reviewing applications, data entry into CBMS, and learning state and county regulations.

Qualifications

• One year of experience in customer service with ability to learn new business technologies.

Responsibilities

• Assists in determining financial eligibility for public assistance programs under supervision.
• Inputs data into the State CBMS system for new cases and changes.
• Learns applicable rules and regulations to efficiently process applications.
• Interacts with clients and conducts home visits or interviews as needed.
• Performs administrative tasks such as filing and organizing cases in systems.

Skills

Customer service

Data entry

Communication

Education

High school diploma or equivalent

Job description

Performs entry level eligibility determination for public assistance programs, while receiving on the job training. Training includes instruction on applicable federal and state laws, county rules, and required computer systems. Eligibility programs include Old Age Pension, Aid to the Needy Disabled, Colorado Works, Medicaid, Supplemental Nutrition Assistance Program (SNAP), LEAP and/or Child Care and other programs as needed. Full performance of the essential functions is preparation for the next level in the Eligibility Technician career ladder; training is generally completed after a period of one year. There are three levels in the Eligibility Technician career ladder, this position is the first level in the series.

ESSENTIAL JOB FUNCTIONS:

(These duties are illustrative of typical essential responsibilities of the job, and may vary according to assignment)

• Participates in training and instruction. Under close supervision, assists in determining financial eligibility for public assistance programs. Interviews clients and reviews applications for eligibility programs eligibility.
• Inputs data into State CBMS system for new cases and information changes to current cases such as new addresses, phone numbers, birth of children, loss of family member, age limitations for certain programs and addition of household members.
• Studies and learns the applicable rules and regulations. Develops skill in interpretation and application of required rules for efficient application processes.
• Develops skills in client interactions customer service focused client interactions which include home visits, client interviews, and appropriate business communications such as phone calls, emailing, and mailing of forms.
• Provides exceptional customer services and ensures that client-based tasks, community questions, or provider requests are completed in a timely manner.
• Competes required administrative tasks such as filing, paperwork completion checklists, and organization of cases in appropriate system.

Other duties as assigned.

CORE COMPETENCIES:

(Representative of the knowledge, skills, and abilities expected of the position)

• Public Service: A commitment to the mission of providing exceptional services to the citizens of Garfield County. It is who we are, and what we do.
• Customer Service: A commitment to providing exceptional service to all customers (internal & external), which includes being helpful, professional, courteous, and taking the time to understand customer’s needs.
• Stewardship & Innovation: Is a good steward of public resources and looks for ways to be innovative and improve efficiencies.
• Teamwork: Able to work together with a diverse group of people towards a shared goal, while considering the needs of others.
• Business Technology: Ability to utilize the technology required of the position and demonstrates a willingness to learn new technologies as required to assist the County in providing exceptional services, innovation, and work efficiencies.
• Communication: Proficient in communication, and able to communicate using the English language, including written, verbal, or other communication channels as required by the position.

(Any combination of experience and education that would likely provide the required knowledge, skills and abilities as determined by Garfield County may be substituted for the following requirements.)

• Education: High school diploma or equivalent.
• Experience: One year of experience in customer service with a demonstrated ability to use and learn new business technologies.
• Licenses & Certifications: Valid Driver’s License.
• Preferred:
  • Bilingual – Have the ability to speak, read, and write English and Spanish.
  • Previous experience in a human service-related position.

PHYSICAL ACTIVITIES AND WORK ENVIRONMENT:

The physical activities and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform essential functions.

REQUIRED PHYSICAL ACTIVITIES:

• Sitting: The primary task involves sitting at a desk, computer, or workstation for extended periods, performing administrative tasks and using computer equipment.
• Lifting and Carrying: Occasional lifting and carrying of lightweight office supplies, documents, or small packages may be required, typically not exceeding 10 pounds.
• Bending and Reaching: May involve occasional bending or reaching to access office equipment, files, or supplies within standard office settings.
• Grasping and Typing: Ability to use a keyboard, mouse, and office equipment, demonstrating fine motor skills for typing, clicking, and manipulating documents.
• Visual Acuity: Clear vision for reading printed and on-screen materials, including text, graphics, and data, and for viewing computer monitors for extended periods.
• Hearing: Adequate hearing to engage in conversations, respond to telephone calls, and interact with colleagues in a typical office environment.
• Walking/Mobility: Occasional short walks, or mobility, within the office premises may be necessary to attend meetings, access common areas, or collaborate with colleagues.
• Stamina: Maintain the ability to maintain focus, productivity, and attention to detail while working at a desk for standard office hours.

WORK ENVIRONMENT:

Work is primarily performed in a standard office environment. Extended periods of sitting are required.

WORK HOURS:

• Regular Full-Time position, 40 hours per week.
• Hours are typically 8:00am to 5:00pm Monday through Friday.
• There may be times when an employee may need to work outside the established work week, such as after hours or on the weekend.

REQUIRED TRAVEL:

The employee is regularly required to travel within the County.

TECHNOLOGY AND EQUIPMENT:

Computer and relevant software applications, spreadsheets, calendars, and word processing. Will also work with calculators, telephone systems, and mobile phones.

NOTE:

This position requires a pre-employment background check which will include a Criminal Background Check, Employment Verification, and Motor Vehicle Record. Employment is contingent upon successful completion of these items.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT.

Nothing in this job description restricts Garfield County’s ability to assign, reassign or eliminate duties and responsibilities of this job at any time. It does not prescribe or restrict the tasks that may be assigned. This job description describes the County’s current assignment of essential functions. Those functions may change at any time as the needs of the County change or for other reasons deemed appropriate by the County.

The Colorado Department of Human Services is statutorily responsible for Colorado Emergency Support Function (ESF) #6, based on the State Emergency Operations Plan. The ESF #6 functions address mass care, emergency assistance, housing, and human services. When an emergency or disaster is declared all DHS employees may be required to perform job duties associated with these ESF #6 requirements.

Full-Time/Part-Time Full-Time

Location Rifle, Colorado

Benefit Information To view the complete benefits information, please visit https://www.garfieldcountyco.gov/human-resources/benefits-brochure/

Hiring Range $20.12 - $24.14

Full Pay Range $20.12 - $28.16

Driving Classification Marginal

Number of Openings 1

Exempt/Non-Exempt Non-Exempt

Req Number HUM-26-00020

Open Date 8/14/2026

About the Organization Garfield County, Colorado consists of rugged alpine vistas and high desert mountains in the Rocky Mountain region, which dwells along the Continental Divide. Garfield County is located in western Colorado, where outdoor recreation opportunities abound, including hunting, fishing, hiking, rafting and kayaking, biking, skiing and snowboarding. It is home to the second largest designated wilderness area in Colorado - the Flattops Wilderness, the world's largest mineral hot springs pool, a popular family ski resort, and Hanging Lake, designated as a National Natural Landmark by the Secretary of the Interior in 2011.

EOE Statement Garfield County is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.