Eligibility Team Lead

Capitol Bridge, LLC.; Columbia (SC); Sur place; USD 41 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision, and pharmacy

Company-sponsored life insurance

401(k) with company match

Paid time off

Employee Assistance Program

Paid training

Paid holidays

Résumé du poste

Capitol Bridge, LLC seeks an experienced Eligibility Team Lead to guide South Carolina operations. You will lead frontline staff, set performance expectations, and ensure productivity, quality, and compliance across the team.

The role emphasizes coaching, timely feedback, and escalation handling, with on-site responsibilities and a focus on continuous improvement and operational excellence.

Qualifications

• Minimum of two (2) years of supervisory, team lead, or leadership experience.
• Bachelor's degree in Business Administration, Management, Supervision, or a related field preferred; an equivalent combination of education, training, and relevant experience may be considered.
• Strong written and verbal communication skills.
• Demonstrated experience coaching, mentoring, and providing performance feedback.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Ability to manage competing priorities in a fast-paced, deadline-driven environment.
• Strong attention to detail and ability to maintain accurate documentation.
• Experience working in case management, healthcare, government contracting, eligibility, customer service, or another high-volume operational environment preferred.
• Call center or production-based operations experience is a plus.
• Must successfully complete and pass all required background screenings.
• Key Leadership Characteristics: Integrity, accountability, collaboration, empathy with accountability, adaptability, ownership, professionalism, coaching, improvement.

Responsabilités

• Provide daily leadership, direction, and support to assigned Eligibility Case Managers.
• Set and reinforce clear expectations for productivity, quality, attendance, professionalism, and case management.
• Monitor individual and team performance against established operational goals, service levels, and quality standards.
• Coach employees regularly and provide timely, specific, and actionable performance feedback.
• Recognize strong performance while addressing performance or behavioral concerns promptly and consistently.
• Monitor daily workflow, case queues, assignments, and workload distribution to support timely case progression and balanced workloads.
• Identify cases, trends, operational barriers, or performance concerns requiring escalation and ensure appropriate follow-through.
• Serve as the first point of escalation for Case Manager questions, concerns, and operational issues.
• Reinforce established policies, procedures, work instructions, and client requirements.
• Communicate operational updates, process changes, and expectations clearly and consistently to the team.
• Monitor attendance, schedule adherence, time-off compliance, and staffing coverage.
• Partner with program leadership, Quality, Training, Compliance, and other support functions to address performance gaps and implement operational improvements.
• Support employee development through coaching, mentoring, knowledge sharing, and ongoing feedback.
• Foster a culture of accountability, professionalism, collaboration, respect, and open communication.
• Participate in leadership meetings, operational reviews, and other program activities as required.
• Maintain appropriate documentation related to employee coaching, performance, and operational issues.
• Perform other related duties as assigned based on program and business needs.

Connaissances

Leadership

Communication

Coaching

Problem-solving

Decision-making

Attention to detail

Accountability

Team development

Formation

Bachelor's degree (Business Administration/Management/Supervision)

Description du poste

About Capitol BridgeFounded in 2012, Capitol Bridge is based in Arlington, Virginia and has proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews. Capitol Bridge, LLC is seeking a dynamic and experienced individual to join our team as an Eligibility Team Lead.Location: South Carolina – On-SiteSchedule: Monday–Friday, 8:00 AM–5:00 PMHours may vary based on operational needs and overtime requirements.Salary: $45,000 annually | ExemptAbout the PositionCapitol Bridge is seeking an experienced and people-focused Eligibility Team Lead to support our South Carolina operations.The Eligibility Team Lead is responsible for the day-to-day leadership, coaching, and operational support of a team of Eligibility Case Managers. This role serves as the first level of leadership for frontline staff and is responsible for ensuring the team consistently meets expectations for productivity, quality, timeliness, attendance, and compliance.The ideal candidate is an engaged leader who communicates clearly, develops their team, addresses issues proactively, and creates an environment where employees understand what is expected of them, how their performance is measured, and how their work contributes to the overall success of the program.Employment is contingent upon verification of eligibility to work in the United States and successful completion of all required background screening.BenefitsMedical, dental, vision, and pharmacy benefits with employer contributionCompany-sponsored life insurance401(k) retirement plan with company matchPaid time offEmployee Assistance ProgramPaid trainingPaid holidaysKey ResponsibilitiesProvide daily leadership, direction, and support to assigned Eligibility Case Managers.Set and reinforce clear expectations for productivity, quality, attendance, professionalism, and case management.Monitor individual and team performance against established operational goals, service levels, and quality standards.Coach employees regularly and provide timely, specific, and actionable performance feedback.Recognize strong performance while addressing performance or behavioral concerns promptly and consistently.Monitor daily workflow, case queues, assignments, and workload distribution to support timely case progression and balanced workloads.Identify cases, trends, operational barriers, or performance concerns requiring escalation and ensure appropriate follow-through.Serve as the first point of escalation for Case Manager questions, concerns, and operational issues.Reinforce established policies, procedures, work instructions, and client requirements.Communicate operational updates, process changes, and expectations clearly and consistently to the team.Monitor attendance, schedule adherence, time-off compliance, and staffing coverage.Partner with program leadership, Quality, Training, Compliance, and other support functions to address performance gaps and implement operational improvements.Support employee development through coaching, mentoring, knowledge sharing, and ongoing feedback.Foster a culture of accountability, professionalism, collaboration, respect, and open communication.Participate in leadership meetings, operational reviews, and other program activities as required.Maintain appropriate documentation related to employee coaching, performance, and operational issues.Perform other related duties as assigned based on program and business needs.Qualifications and ExperienceMinimum of two (2) years of supervisory, team lead, or leadership experience required.Bachelor's degree in Business Administration, Management, Supervision, or a related field preferred; an equivalent combination of education, training, and relevant experience may be considered.Strong written and verbal communication skills.Demonstrated experience coaching, mentoring, and providing performance feedback.Strong problem-solving, decision-making, and conflict-resolution skills.Ability to manage competing priorities in a fast-paced, deadline-driven environment.Strong attention to detail and ability to maintain accurate documentation.Experience working in case management, healthcare, government contracting, eligibility, customer service, or another high-volume operational environment preferred.Call center or production-based operations experience is a plus.Must successfully complete and pass all required background screenings.Key Leadership CharacteristicsSuccessful Team Leads demonstrate:Integrity and accountabilityStrong communication and collaborationEmpathy balanced with accountabilityAdaptability and sound judgmentOwnership and follow-throughProfessionalismAbility to coach and develop othersCommitment to continuous improvementWillingness to identify concerns and escalate risks appropriatelyScreenings Required:You will receive requests for background check, fair credit check, and drug screen regarding this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity.*Please be aware that our organization and our client adhere to stringent security regulations, necessitating a thorough background screening process for all potential hires. We value transparency and want to inform you that this screening may result in a delay of at least 60 days prior to onboarding. Rest assured, we are committed to maintaining a secure and compliant work environment. We appreciate your understanding and cooperation as we prioritize the safety and confidentiality of our operations.Reasonable Accommodation:If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.EEO Statement:Capitol Bridge is an Equal Opportunity Employer. All employment decisions at CB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.