Eligibility Supervisor, Bilingual (Spanish)

County of Marin; San Rafael (CA); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health plan options

Retirement plan

457(b) plan

Disaster Service Workers program

Job summary

County of Marin seeks an experienced Eligibility Supervisor for Public Assistance, leading a team of Eligibility Workers in CalWORKS, CalFresh and Medi-Cal programs. The role requires strong supervision, training skills, and bilingual fluency in Spanish and English to support diverse clients.

The Hybrid schedule allows remote work with on-site meetings and disaster response duties. Candidates must navigate CalSAWS, MEDS, CalHEERS and related systems and collaborate across PA teams.

Qualifications

• Experience with CalWORKS, CalFresh and Medi-Cal eligibility programs.
• Strong supervisory and training abilities.
• Ability to develop effective working relationships with PA units and partners.

Responsibilities

• Supervise a unit of Eligibility Workers and organize their work.
• Develop and deliver trainings and program information to staff and stakeholders.
• Document work and improve service delivery with supervisors and teams.
• Regularly review staff performance and provide guidance to ensure high levels of performance and client service.

Skills

Public assistance knowledge

Bilingual (Spanish/English)

Leadership

Training

SAWS proficiency

System navigation

Tools

CalSAWS

MEDS

CalHEERS

BenefitsCal

EBT Edge

Job description

About Us

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture on the Department of Human Resources website. Read on to find out more about this opportunity.

Department Of Health & Human Services

At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.

About The Position

There is currently one (1) full-time Eligibility Supervisor, Bilingual position open in Public Assistance, on one of the intake teams.

The Eligibility Supervisor position reports to the Social Services Program Manager and is part of the Public Assistance leadership team. This Supervisor plans, organizes, oversees, and directly supervises a unit of Eligibility Workers. This position requires comprehensive current knowledge of multiple eligibility programs (including CalFresh and Medi-Cal) and proficiency navigating in various system, including CalSAWS, CalHEERS, and MEDS. The Eligibility Supervisor is a key member of multiple committees and work groups that serve to enhance and streamline the ongoing work in Public Assistance.

The Duties Of The Eligibility Supervisor Include

• Working with staff to resolve case issues.
• Developing and delivering trainings and program information.
• Documenting work and working collaboratively with fellow supervisors to improve service delivery and work quality.
• Regularly reviewing and evaluating the work for of their staff and providing ongoing guidance and development to ensure high levels of performance and client service.

Bilingual Testing

Bilingual skills in Spanish and English are required.

Bilingual Testing/Certification: The successful candidate must possess bilingual skills and must demonstrate proficiency in both Spanish and English prior to appointment. A bilingual proficiency exam will be administered to ensure the candidates possess the appropriate skill level to meet the requirements.

Hybrid Schedule

The Health and Human Services Department has embraced a hybrid work schedule that considers that some duties of this position may be performed remotely. However, the successful candidate must be able to report to County facilities for meetings, work assignments, and/or disaster service work upon short notice, as needed and deemed appropriate. During the initial probationary period, the successful candidate may be required to work primarily onsite before establishing a hybrid work schedule.

About You

Our Highly Qualified Candidate

The ideal candidate will have expert knowledge of Public Assistance (PA) Programs: CalWORKS, CalFresh, and Medi-Cal, strong technical skills in systems such as CalSAWS, MEDS, CalHEERS, BenefitsCal, EBT Edge, and the ability to develop effective working relationships and collaborations with other units and departments in and out of PA. They will be flexible and able to switch focus when needed to best support the changing staff and program needs and priorities and act as a positive role model by demonstrating the HHS values of support, unity, trust, and excellence in everyday actions.

In addition, the ideal candidate will have experience or be skilled in:

• Assessing, organizing, and planning work for multiple staff with varied duties; change management.
• Cementing teams including consensus-building and strong collaboration with partners at various levels.
• Mentoring staff and evaluating work performance.
• Creating and delivering trainings to internal and external customers.
• Being a strong leader with the ability to foster collaboration, motivate and develop staff, and strengthen employee performance.
• Effective communication verbally and in writing in both Spanish and English.

Qualifications

Knowledge of

• General principles and practices of employee supervision, including work planning, assignment, review, evaluation and employee training.
• Federal, state and local laws, rules and regulations governing eligibility and grant determination for multiple public assistance programs.
• Techniques of case management.
• Terminology, screens and operating procedures related to the Statewide Automated Welfare System.
• Interviewing and information-gathering techniques.
• The functions, programs and procedures of a County social services department.
• Sources of information necessary to determine eligibility.
• Standard office practices and procedures and the use of standard office equipment.
• Record keeping practices and procedures.
• Business mathematics.

Ability to

• Plan, organize, review and evaluate the work of others.
• Train staff in work procedures.
• Interpret, apply and explain complex laws, rules, regulations, policies and procedures.
• Review and interpret legal documents.
• Review evaluate, correct and make appropriate recommendations regarding selected cases.
• Identify when computer output is inaccurate, determine the reason(s) and taking appropriate corrective action.
• Detect and evaluate potential fraud.
• Utilize SAWS hardware and software effectively.
• Make accurate mathematical calculations.
• Determine eligibility for all grant programs, including food stamps, AFDC and state or County medical care.
• Prepare clear, concise and accurate reports, correspondence and other written materials.
• Interview effectively and make appropriate referrals to other agencies and programs.
• Interact effectively with persons who may have emotional and/or physical problems.
• Establish and maintain cooperative working relationships with those contacted in the course of the work.

MINIMUM QUALIFICATIONS

Either one year of experience performing duties comparable to the Eligibility Worker III class or two years of experience in performing duties comparable to the Eligibility Worker II class. Experience must have included working with multiple public assistance programs and use of SAWS.

IMPORTANT INFORMATION

For any questions concerning this position announcement, please contact Ivana Vande Zande at [e-mail].

LiveScan

SPECIAL REQUIREMENTS

Candidates selected are subject to fingerprinting by the Sheriff's Department and must pass a Department of Justice LiveScan background check prior to appointment.

Disaster Service Workers

All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Employment Opportunity Employer

If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095.

PLEASE NOTE

The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.

COUNTY OF MARIN BENEFITS: GENERAL

Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage.

• Paid Time Off: Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.
• Health Plan: Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.
• Retirement: Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.
• IRS 457 Plan: Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.
• Retiree Medical: The County provides access to group health plan coverage to eligible retirees.

For specific questions regarding the employment process, please contact Human Resources at [phone]. For additional details about the benefits or retirement, please contact the Benefits Division at [phone].

• IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.

QUALIFYING EDUCATION/EXPERIENCE

Either one year of experience performing duties comparable to the Eligibility Worker III class or two years of experience in performing duties comparable to the Eligibility Worker II class. Experience must have included working with multiple public assistance programs and use of SAWS.

Please tell us how you meet the minimum requirements listed above. For education, please list your relevant college level coursework, dates courses taken, and school attended. For experience, please include the name of employer(s), dates worked, your exact duties, and number of hours worked per week.

Qualifying Language Skills

Do you possess the ability to speak, read and write proficiently in both Spanish and English?

Please Note: This position requires bilingual skills. The successful candidate must demonstrate proficiency in both Spanish and English prior to appointment. A bilingual proficiency exam will be administered to ensure the successful candidate possesses the appropriate skill level to meet the requirements.

• Yes
• No
• Required Question