Eligibility Specialist Supervisor - District 5

State of Georgia; Northern (KY); Hybrid; USD 49,000 - 66,000; Full time

Benefits offered by this job

Telework opportunities

Job summary

State of Georgia seeks an Eligibility Specialist Supervisor in District 5 within the Division of Family and Children Services. You will supervise a team determining program eligibility for seniors, ensuring timely benefits and policy consistency.

Join a mission-driven agency delivering services to Georgia’s vulnerable populations. The role includes potential telework depending on position, comprehensive benefits, and a pathway to leadership within OFI.

Qualifications

• Requires high school diploma or GED and 4 years of customer contact experience with 1 year in a lead/supervisory role.
• Preferred: 2+ years as Eligibility Specialist 2/3 and Gateway Eligibility System training.

Responsibilities

• Provide direct supervision and plans for a team of Eligibility Specialists.
• Assess service effectiveness and ensure outcome measures are met.
• Ensure compliance with policies and proper documentation.
• Foster a cooperative, team-oriented environment across units and with providers.
• Mentor staff and oversee performance and development.
• Lead and administer a customer support and public assistance system.

Skills

Leadership

Supervisory experience

Customer service

Policy interpretation

Team training

Education

High school diploma or GED

Tools

Gateway Eligibility System

Job description

Eligibility Specialist Supervisor - District 5

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Eligibility Specialist Supervisor - District 5

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Eligibility Specialist Supervisor - District 5

Agency:

Family and Children Services, Division of

Job Requisition ID:

JR0000003890

Shift:

Day (United States of America)

Compensation Details:

$57,250

Job Description:

Stronger Families for a Stronger Georgia.The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service. Division of Family and Children Services (DFCS), Office of Family Independence (OFI), is seeking candidates for the position of Eligibility Specialist Supervisor in District 5 . This position reports to an OFI administrator for District 5.

(click here to view district map )

What we offer.Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Positions are open to internal and external candidates.

SALARY IS NON-NEGOTIABLE FOR THIS POSITION.

Job Description (General Summary):

Provide direct supervision and plans work of a team/unit of Eligibility Specialist determining program eligibility for the senior population. Assists in the development of uniform policy interpretations, securing services and timely benefits, and evaluating quality. Maintains a system of management to monitor quality, quantity, and timeliness of SNAP benefits (Food Stamps) and specific class of assistance Adult Medicaid.

Roles and Responsibilities:

• Provides direct supervision and support to assigned team/unit of Eligibility Specialists.
• Analyzes and assesses the effectiveness of services provided to customers in addition to assigned programmatic responsibilities to ensure the identified outcome measures are achieved.
• Ensures agency compliance with policies, appropriate documentation, and reporting requirements.
• Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers.
• Assess assigned staff performance and provide ongoing development and training.
• Interviews, hires, directs, trains. and evaluates employees job performance; recommends employee disciplinary and discharge actions as appropriate.
• Leads and administers a comprehensive system of customer support and public assistance.
• Performs other professional responsibilities as assigned.

Minimum Qualifications:

• High school diploma or GEDAND four (4) year of job-related customer contact/interaction experienceANDone (1) year in a lead worker, team lead, or supervisory role.

OR

• One (1) year of experience at the lower level Eligibility Specialist 3 (SST072) or position equivalent.

Preferred Qualifications / Division Specific:

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:

• Two (2) years of experience as an Eligibility Specialist 2 and/ or 3 with GA DFCS.
• TrainedANDworked in two (2)ORthree (3) OFI programs.
• Must be Gateway EligibilitySystem trained.

Minimum Qualifications:

High school diploma/GED and four (4) years of job-related customer contact/interaction experience, and one (1) year in a lead worker, team lead, or supervisory role; or one (1) year of experience at the lower level Eligibility Specialist 3 (SST072) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.