Eligibility Services Administrator

Georgia Department of Revenue; United States; Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k) plan

457 plan

13 paid holidays

vacation & sick leave

medical, dental, vision

telework opportunities

Job summary

Georgia Department of Human Services is seeking an Eligibility Services Administrator to oversee eligibility workflows within DFCS and supervise staff delivering services to vulnerable populations. The role includes ensuring compliance, guiding program delivery, and leveraging telework opportunities where appropriate.

Ideal candidates will have strong supervisory experience, knowledge of the Gateway Eligibility System, and the ability to analyze program data while maintaining high performance

Qualifications

• High school diploma or GED with related experience as specified or an Associate degree with related experience.
• Gateway Eligibility System trainee status is required.
• Experience in two or more programs is required.
• 3.0+ Performance Management Evaluation with good standing, no disciplinary action within 1 year.

Responsibilities

• Provides direct supervision and support to assigned supervisors.
• Analyzes and assesses service effectiveness to achieve outcome measures.
• Ensures policy compliance, documentation and reporting requirements.
• Develops a cooperative, team-oriented environment across units and partners.
• Interviews, hires, directs, trains and evaluates staff; handles disciplinary actions as needed.
• Leads a comprehensive system of customer support and public assistance.
• Performs other professional responsibilities as assigned.

Skills

OFI supervisory experience

Training & consultation

Program data analysis

Oral & written communication

Education

High school diploma or GED

Associate degree

Experience in Eligibility Supervisor roles

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia’s more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title

Eligibility Services Administrator

Agency

Department of Human Services

Job Requisition ID

JR0000006582

Shift

Day (United States of America)

Compensation Details

$60,000

Job Description

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia’s most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia’s vulnerable children and adults.

Start your career in public service. DFCS is seeking candidates for the position of Eligibility Services Administrator.

What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Salary Is Non-Negotiable For This Position

Roles and Responsibilities

• Provides direct supervision and support to assigned supervisors.
• Analyzes and assesses the effectiveness of services provided to customers in addition to assigned programmatic responsibilities to ensure the identified outcome measures are achieved.
• Ensures agency compliance with policies, appropriate documentation and reporting requirements.
• Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers.
• Interviews, hires, directs, trains and evaluates employees’ performance; recommends employee disciplinary and discharge actions as appropriate.
• Leads and administers a comprehensive system of customer support and public assistance.
• Performs other professional responsibilities as assigned.

Minimum Qualifications

• One (1) year of experience at lower level of Eligibility Specialist Supervisor or Customer Contact Center Supervisor.
• Must be Gateway Eligibility System trainee.
• Must be trained and worked in two (2) or more programs.
• 3.0 or above on on your last Performance Management Evaluation and be in good standing.
• No disciplinary action within one (1) year.

Preferred Skills/Qualifications

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:

• Two (2) years OFI supervisory experience administering Food Stamps and Medicaid programs.
• Knowledge of policies and procedures in OFI program areas.
• Ability to provide training and consultation on relevant policies and procedures.
• Experience with analyzing programmatic data using standard reports and spreadsheets.
• Excellent oral and written communication skills.

Additional Information

For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov

Employment Information

• DHS is an equal opportunity employer.
• Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.
• If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail].
• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).
• DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.
• As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications

High school diploma/GED and (5) years of related experience; or Associate degree from an accredited college or university and four (4) years of related experience; or one (1) year of at the lower-level Eligibility Specialist Spv (SST073) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.