ELIGIBILITY SPECIALIST II - 60047481

State of Florida; Largo (FL); On-site; USD 65,000 - 113,000; Full time

Job summary

State of Florida, Department of Children and Families, seeks an Eligibility Specialist II in Pinellas County. The role involves determining initial and ongoing eligibility for social services, reviewing complex cases, conducting training, and monitoring staff for quality. Teleworking is not an option for this position.

Two years paraprofessional experience or an Associate's degree/substitution is required, with travel possible within the county. Veterans’ preference applies.

Qualifications

• Two years paraprofessional experience determining eligibility and interviewing.
• Or an Associate's degree or 60 semester/90 quarter hours may substitute for the experience.
• One year of Florida DCF ESF experience as Eligibility Specialist I is required.

Responsibilities

• Determine initial and ongoing eligibility for social service programs.
• Review and analyze complex cases for service quality improvement.
• Conduct training and mentoring of staff.
• Plan and guide staff towards continuous improvement.

Skills

Interviews and counseling

Problem solving

Training & mentorship

Record keeping

Communication (oral & written)

Arithmetic operations

Regulatory interpretation

Time management

Ethical practices

Education

Associate's degree or 60 semester/90 quarter hours

Job description

Select how often (in days) to receive an alert:

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:887266

Agency: Children and Families

Working Title: ELIGIBILITY SPECIALIST II - 60047481

This is an Internal Agency Opportunity for qualifiedcandidates currently employed with the Department of Children and Families.

Location: Pinellas County. Applicants interested in working in counties/cities other than Pinellas County will need to apply for positions advertised for those specific areas on the People First System.

The positions are for an Economic Self-Sufficiency Specialist II and the positions available are in Pinellas County for the Largo Family Resource Center lobby, teleworking is not an option for this position, Transitional Unit, teleworking is not an option for this position or a Generic- Full Unit, there may be an option for teleworking for this position . Some travel may be required. Facility is a tobacco free environment.

The bi-weekly salary range for this position is $1,424.46 - $2,493.56.

This is professional work determining initial and ongoing eligibility for social service programs, including reviewing and analyzing error-prone and complex cases to evaluate the quality of services,conducting training, and monitoring staff as appropriate.

EXAMPLES OF WORK PERFORMED:

• Reviewing and analyzing error-prone and complex cases to evaluate the quality of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading and guiding staff towards continuous quality improvement.
• Correcting complex casework.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of public assistance program objectives and policies.
• Knowledge of problem-solving techniques.
• Knowledge of training principles and practices.
• Knowledge of goal setting techniques.
• Knowledge of arithmetic.
• Skills in operating a personal computer.
• Ability to perform complex arithmetic operations.
• Ability to conduct fact-finding interviews.
• Ability to accurately prepare and maintain records and reports.
• Ability to work with a diverse range of people.
• Ability to deal calmly and effectively in high stress situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.

MINIMUM REQUIREMENTS:

Two Years Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.

• OR An Associate's degree, or higher from an accredited college or university can substitute for the experience.
• OR 60 semester or 90 quarter hours , can substitute for the experience.

Plus, minimum of one year work experience in theState of Florida Department of Children & Families Economic Self-Sufficiency Program as an Eligibility Specialist I in determining eligibility.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans­Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.