Eligibility Specialist I: Compassionate Patient Advocate

Savista, LLC; Jacksonville (FL); Presencial; USD 26.000 - 29.000; Jornada completa

Descripción de la vacante

Savista, LLC in Jacksonville, FL, is hiring an Eligibility Specialist I to help uninsured and underinsured patients access financial assistance for medical care. You will guide clients through government and charity programs, assess eligibility, and ensure program compliance with HIPAA and organizational policies.

The role requires at least 1 year in a customer-facing healthcare setting, strong communication, details orientation, and the ability to work across hospital teams.

Formación

• High school diploma or GED required.
• At least 1 year of experience in a customer-facing role, preferably in healthcare financial counseling or case management.
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
• Knowledge of medical terminology and healthcare accounts receivable processes.
• Flexibility to provide support at nearby hospital locations within assigned market area, as needed for vacancy coverage.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
• Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
• Capability to work in a fast-paced environment with changing priorities and patient needs.
• Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.
• Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.
• Ensure all documentation is accurate, complete, and submitted on time.

Responsabilidades

• Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.
• Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.
• Manage multiple patient cases, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.
• Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.
• Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
• Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives.
• Efficiently use multiple systems and databases to gather, track, and report on patient data.
• Assist with vacancy coverage, as needed.
• Complete special projects, as assigned.

Conocimientos

Customer service

Healthcare knowledge

Financial counseling

HIPAA compliance

Multitasking

Documentation

Communication

Problem solving

Educación

High school diploma or GED

Descripción del empleo

Savista, LLC in Jacksonville, FL, is hiring an Eligibility Specialist I to help uninsured and underinsured patients access financial assistance for medical care. You will guide clients through government and charity programs, assess eligibility, and ensure program compliance with HIPAA and organizational policies.

The role requires at least 1 year in a customer-facing healthcare setting, strong communication, details orientation, and the ability to work across hospital teams.