Eligibility Specialist – Housing Stability Programs

HomeFirst; San Jose (CA); On-site; USD 44,000 - 47,000; Full time

Job summary

HomeFirst seeks an Eligibility Specialist – CCP North County to support households at risk of homelessness in San Jose, CA. The role involves enrollment, eligibility determinations, and ongoing compliance for RAPA programs.

You will verify documentation, calculate rent portions, and coordinate with Housing Navigators, ensuring timely processing and accurate records in HMIS. This is a full-time, non-exempt position with a $32.20 hourly rate.

Qualifications

• One year of experience in human services required.
• Bachelor’s degree in Social Work or related field preferred.
• Valid California driver's license required.
• Ability to travel throughout Santa Clara County to conduct unit inspections and landlord coordination activities.
• Bilingual in Spanish and/or bicultural preferred.
• People with lived experience of homelessness are encouraged to apply.

Responsibilities

• Complete participant enrollment processes, including collection and review of all required documentation.
• Verify eligibility in accordance with program and funding requirements (CoC, ESG, HOME-ARP, and other applicable sources).
• Conduct income verification and calculate participant rent portions, as applicable.
• Prepare and issue required eligibility documentation and participant notices, including approvals, denials, and terminations.
• Ensure all eligibility documentation is complete, accurate, and compliant prior to the issuance of financial assistance.
• Track and complete recertifications, interim income adjustments, and program updates within required timelines.
• Coordinate with Housing Navigators and program staff to ensure alignment between eligibility and rental assistance processes.
• Maintain communication with participants to obtain missing documentation and ensure timely processing.
• Maintain thorough, accurate records of eligibility and enrollment activities in HMIS, as required by grant contracts and internal compliance.
• Document all eligibility-related activities within required timelines.
• Maintain all other case file paperwork and documentation, including eligibility verification and notices.
• Support file reviews, audits, and monitoring requirements.
• Attend all meetings and trainings relevant to the position, including program and agency-wide sessions.
• Assist with other duties as assigned.
• Know and implement agency and program policies and procedures.
• Maintain professional relationships and conduct at all times.

Skills

Human services experience

Bilingual Spanish

Education

Bachelor’s degree in Social Work or related field

Tools

Driver's license

Job description

HomeFirst seeks an Eligibility Specialist – CCP North County to support households at risk of homelessness in San Jose, CA. The role involves enrollment, eligibility determinations, and ongoing compliance for RAPA programs.

You will verify documentation, calculate rent portions, and coordinate with Housing Navigators, ensuring timely processing and accurate records in HMIS. This is a full-time, non-exempt position with a $32.20 hourly rate.