Eligibility Specialist - CCDF

Firefly Children & Family Alliance; Indianapolis (IN); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Firefly Children & Family Alliance is seeking an Eligibility Specialist at our Families Place location in Indianapolis. You will assist low-income families in maintaining childcare vouchers and assistance to allow families to work or attend training programs.

The role focuses on determining eligibility, collecting documents, calculating subsidies, and preparing recertification communications while supporting families throughout the process.

Qualifications

• High School Diploma or GED required.
• Experience greeting and interviewing a diverse population of customers in a service setting.
• Associates or Bachelors’ degree a plus.
• Valid driver's license with valid insurance and no more than 6 points on driving record.

Responsibilities

• Childcare Voucher Eligibility Determination: interview families, collect documents, and determine eligibility.
• Complete intakes for Childcare Voucher Program, calculating co-pay and subsidy levels.
• Explain program rights, responsibilities, and obligations to families.
• Analyze family needs to identify additional assistance opportunities.
• Maintain wait-list procedures and associated records.
• Childcare Voucher Recertification Support: connect families with resources and recertification letters.

Skills

Customer service interviews

Diverse population interview

Driver's license

Education

High School Diploma or GED

Associates or Bachelors’ degree a plus

Job description

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.

Firefly Children & Family Alliance is seeking an Eligibility Specialist at our Families Place location in Indianapolis. You will assist low-income families in maintaining childcare vouchers and assistance to allow families to work or attend training programs.

You Will:

Childcare Voucher Eligibility Determination (50%)

• Sincerely help families applying for childcare assistance through interviews and document collection to determine eligibility
• Precisely complete intakes for Childcare Voucher Program by obtaining required documentation and calculating relevant financial data including parent co-pay and subsidy levels
• Diligently follow orientation procedures and facilitate to families regarding the rights, responsibilities and obligations of the program
• Carefully analyze family needs to identify any special circumstances that require additional assistance
• Maintain and follow wait-list procedures

Childcare Voucher Recertification Support (50%)

• Evaluate opportunities with other site locations in an integrated support team approach to identify and connect families with the best resources
• Accommodate family needs and assist families in selecting appropriate providers, if requested
• Thoroughly maintain orderly and complete records on families receiving assistance; monitor the progress of parents in the job search process
• Precisely prepare, schedule and mail recertification letters

You Have:

• You have a High School Diploma or GED
• Experience (paid, volunteer or internship) in greeting and interviewing a diverse population of customers in a service setting
• Associates or Bachelors' degree a plus
• Valid driver's license with valid insurance and no more than 6 points on driving record

Firefly Children & Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.