Childcare Voucher Eligibility Advocate

Firefly Children & Family Alliance; Indianapolis (IN); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Firefly Children & Family Alliance is seeking an Eligibility Specialist at our Families Place location in Indianapolis. You will assist low-income families in maintaining childcare vouchers and assistance to allow families to work or attend training programs.

The role focuses on determining eligibility, collecting documents, calculating subsidies, and preparing recertification communications while supporting families throughout the process.

Qualifications

• High School Diploma or GED required.
• Experience greeting and interviewing a diverse population of customers in a service setting.
• Associates or Bachelors’ degree a plus.
• Valid driver's license with valid insurance and no more than 6 points on driving record.

Responsibilities

• Childcare Voucher Eligibility Determination: interview families, collect documents, and determine eligibility.
• Complete intakes for Childcare Voucher Program, calculating co-pay and subsidy levels.
• Explain program rights, responsibilities, and obligations to families.
• Analyze family needs to identify additional assistance opportunities.
• Maintain wait-list procedures and associated records.
• Childcare Voucher Recertification Support: connect families with resources and recertification letters.

Skills

Customer service interviews

Diverse population interview

Driver's license

Education

High School Diploma or GED

Associates or Bachelors’ degree a plus

Job description

Firefly Children & Family Alliance is seeking an Eligibility Specialist at our Families Place location in Indianapolis. You will assist low-income families in maintaining childcare vouchers and assistance to allow families to work or attend training programs.

The role focuses on determining eligibility, collecting documents, calculating subsidies, and preparing recertification communications while supporting families throughout the process.