Receptionist

ViziRecruiter,LLC.; Lafayette, Northern (IN, KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Student Loan Repayment

Tuition Reimbursement

Medical, Dental, and Health Insurance

Over 150 hours of PTO first year and 2

12 paid holidays

Short-Term and Long-Term Disability

Life Insurance

Job summary

Firefly Children and Family Alliance in Lafayette, IN is seeking a Receptionist to assist eligible families with childcare voucher applications and ongoing maintenance. The role reports to the CCDF Director of Administration and requires strong clerical skills, multi-line telephone experience, and bilingual capabilities in English and another language.

The position emphasizes client-facing service, accurate data handling, and teamwork in a nonprofit setting that supports vulnerable families.

Qualifications

• High School Diploma or equivalent is required.
• Must be at least 21 years old.
• Experience with Microsoft Word, Excel, and Outlook is required.
• Telephone experience with multiple lines is required.
• Clerical experience and knowledge of office equipment are helpful.
• Ability to work with a team and respond to cultural differences.
• Fluency in at least two languages, including English, is required.

Responsibilities

• Data management and tracking: ensure paperwork drop-off log is completed and guests sign in for entries and appointments.
• Provide internal and external customer service: direct calls, screen walk-ins, and provide information as needed.
• General clerical and admin tasks: photocopying, filing, emailing, and supporting program staff.

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Telephone handling

Job description

Introduction

Firefly Children and Family Alliance is a nonprofit that has supported Indiana families and adults for generations. Our organization is built on the belief that giving kids and adults the chance to succeed creates stronger communities. We help Hoosiers overcome hardship and unhealthy behaviors.

Overview

BUILD A CAREER THAT MEANS MORE

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you’ll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.

Firefly Children & Family Alliance is looking for a Receptionist in Lafayette, IN. In this role, you will assist eligible families in applying for and maintaining childcare voucher assistance to allow families to work or attend school/training programs. This position will report to the CCDF Director of Administration.

Our Benefits

• Student Loan Repayment
• Tuition Reimbursement
• Medical, Dental, and Health Insurance
• Over 150 hours of PTO first year and 12 paid holidays
• Short-Term and Long-Term Disability
• Life Insurance

Responsibilities

Data Management and Tracking (20%)

• Ensure paperwork drop-off log is completed for each client.
• Ensure all guests sign in upon entry to the building as well as for appointments.

Provide Internal and External Customer Service (70%)

• Direct telephone inquiries to the correct parties.
• Screen walk-in guests and notify proper staff.
• Answer questions and provide information and documentation as necessary.

General Clerical and Admin (10%)

• Photocopying, faxing, filing, emailing.
• Support program staff as needed.

Requirements

• High School Diploma or equivalent.
• Must be at least 21 years old.
• Experience with Microsoft Word, Excel, and Outlook.
• Telephone experience in answering multiple incoming lines.
• Clerical experience.
• Knowledge of Computer and office equipment.
• Acquire Knowledge of agencies programs.
• Ability to work with a team when applicable.
• Ability to respond appropriately to cultural differences among staff, clients and visitors.
• Fluency in at least two languages, including English.