Eligibility Specialist - Case Manager

Knowledge Services; Peru (IL); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services, a leader in MSP and payroll services, seeks an Eligibility Specialist to assist clients with state assistance programs. You will gather data, verify information, and determine eligibility while providing excellent client service.

You will work in an office setting with training to develop skills in case management, data entry, and communication. The role offers a 37.5-hour week and benefits.

Qualifications

• Must have strong organizational and analytical thinking.
• Experience in social services or government programs is preferred.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and basic computer skills.
• 2 years in a social service environment is desired.

Responsibilities

• Gather data for state assistance programs in person or by phone.
• Verify information meets state policies.
• Obtain release forms and medical records as needed.
• Verify income, assets and other documents.
• Explain regulations and program requirements to clients.
• Use automated tools to determine eligibility.
• Enter data into state databases.
• Respond to inquiries by phone or email in a timely manner.

Skills

Organized

Analytical

Team player

Written & verbal

Customer service

Independent

Reliable

Microsoft Office

Basic math

Case management

Communication

Education

Bachelor's or Associate degree in Counseling or Social Services

High School Diploma or GED

Tools

Data entry systems

Job description

Overview

THIS POSITION IS LOCATED IN PERU, IN.

Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

Responsibilities

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients
• Verify all information is gathered accurately and meets state policies
• Obtain release forms and medicalrecords as needed
• Verify income, assets, and other financial / legal documents
• Review regulations and program requirements with clients
• Utilize automated program to determine eligibility of state assistance programs
• Data entry into state database
• Respond to all inquiries in a timely manner via phone or email

Qualifications

• Highly organized and analytical team player
• Previous Case Manager experience is a plus
• Strong written and verbal skills
• Solid computer skills, Microsoft Office proficiency
• Basic math skills
• Case management skills
• Independent worker who is a self-starter that is reliable and dependable
• Strong customer service background with a professional demeanor
• Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required
• 2 years’ experience in a social service environment, state or local government is desired pertaining to employment / training programs
• Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply

The Eligibility Specialist position is an opportunity where you can make an immediate impact on your community, plus the potential for promotion. You will be provided an extensive training program to give you the skills to be successful in this role.The wage is $16.50/hr. This role offers paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.

If you are looking for a position that could be the start of your career, apply now for immediate consideration.

Physical Requirements

• Job frequently requires sitting, handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
• Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact [e-mail].

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

#INDDFR