Eligibility Specialist – Case Manager

DFR; Indianapolis (IN); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services is seeking an Eligibility Specialist in Indianapolis to assist Indiana residents with applying for public assistance programs such as TANF, SNAP and Medicaid. The role involves gathering required information, verifying documents, and using state systems to determine eligibility.

Strong communication, organizational, and data-entry skills are essential. The position is located at 3826 Madison Ave, Indianapolis, with a Monday–Friday schedule, 8:00 AM–4:30 PM, offering benefits

Qualifications

• Organized and analytical team player.
• Case management experience is a plus.
• Strong written and verbal skills are required.
• Solid computer skills, including MS Office.
• Basic math skills are expected.
• Independent, reliable self-starter.
• Strong customer service background with professional demeanor.
• Bachelor/Associate in Counseling or Social Services preferred; HS diploma/GED accepted.

Responsibilities

• Gather data for eligibility programs face-to-face or by phone.
• Verify information meets state policies and gather releases/records as needed.
• Verify income/assets and other financial/legal documents.
• Review regulations and program requirements with clients.
• Use automated systems to determine program eligibility.
• Enter data into the state database and respond to inquiries by phone or email.

Skills

Organized and analytical

Case management experience

Written and verbal communication

MS Office proficiency

Self-starter / reliable

Customer service

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

THIS POSITION IS LOCATED IN INDIANAPOLIS, IN (South Side – 3826 Madison Ave., Indianapolis, IN 46227)

Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Specialist staff are responsible for assisting in the processing of new applications and documents for ongoing public assistance.

Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

Responsibilities

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients
• Verify all information is gathered accurately and meets state policies
• Obtain release forms and medical records as needed
• Verify income, assets, and other financial / legal documents
• Review regulations and program requirements with clients
• Utilize automated program to determine eligibility of state assistance programs
• Data entry into state database
• Respond to all inquiries in a timely manner via phone or email

Qualifications

• Highly organized and analytical team player
• Previous Case Manager experience is a plus
• Strong written and verbal skills
• Solid computer skills, Microsoft Office proficiency
• Basic math skills
• Case management skills
• Independent worker who is a self-starter that is reliable and dependable
• Strong customer service background with a professional demeanor
• Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required
• 2 years’ experience in a social service environment, state or local government is desired pertaining to employment / training programs
• Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply

The wage is $18.00/hr. This role offers paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.

Physical Requirements:

• Job frequently requires sitting, handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
• Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact [e-mail].

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

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