Eligibility Specialist 2 Shift: Monday - Friday 8:00am - 4:30pm)

Savista, LLC; Garden City (MI); On-site; USD 28,000 - 33,000; Full time

Job summary

Savista, LLC in Garden City, MI, seeks an Eligibility Specialist 2 to help uninsured and underinsured access financial assistance programs. This role conducts assessments, guides patients through government and charity programs, and ensures regulatory compliance.

You will work onsite at Garden City Hospital, meet with patients in person, process applications for Medicaid, Medicare and charity care, coordinate with staff and agencies, and maintain HIPAA-compliant records while meeting

Qualifications

• High school diploma or GED required.
• At least 1 year in a customer-facing role, preferably in healthcare.
• Ability to work across multiple hospital locations.
• Strong organizational and communication skills.

Responsibilities

• Meet with patients in-person to assess eligibility for financial assistance.
• Facilitate applications for Medicaid, Medicare, disability and charity care, submitting documentation timely.
• Liaise between patients, hospital staff and government agencies to establish eligibility and funding.
• Maintain HIPAA-compliant records and meet productivity metrics.

Skills

Customer service

Communication

Organization

Attention to detail

Empathy

Education

High school diploma or GED

Tools

HIPAA compliance software

Healthcare databases

Job description

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).Job PurposeThe Eligibility Specialist 2 is a critical advocate for patients, helping uninsured and underinsured individuals access financial assistance for medical care. This role involves conducting detailed assessments, guiding patients through application processes for government and charity-funded programs and ensuring compliance with healthcare regulations. Successful candidates are empathetic, detail-oriented, and skilled at navigating healthcare systems to support patients in receiving the care they need.Work Schedule and Location:Work Hours: Full time, 40 hours per week, hourly position. Flexibility required, with shift available Monday - Friday 8:00am - 4:30pmPrimary Hospital Locations: This position is onsite and will be required to service the primary hospital location of:Garden City Hospital – 6245 Inkster Rd., Garden City, MI. 48135Key ResponsibilitiesMeet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.Responsible for a high caseload, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.Maintain accurate and confidential records in compliance with HIPAA and organizational policies.Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives.Efficiently use multiple systems and databases to gather, track, and report on patient data.Assist with vacancy coverage, as needed.Complete special projects, as assigned.Qualifications & Competencies:Required:High school diploma or GEDAt least 1 year of experience in a customer-facing role, preferably in healthcare or financial counseling.Flexibility to provide support at nearby hospital locations within assigned market area, as needed for vacancy coverage.Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.Capability to work in a fast-paced environment with changing priorities and patient needs.Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.Ensure all documentation is accurate, complete, and submitted on time.Preferred:Experience in healthcare revenue cycle, financial counseling, or insurance verification.Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.Knowledge of medical terminology and healthcare accounts receivable processes.Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $20 to $24 per hour. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.California Job Candidate Notice