Eligibility Specialist 2 Shift: Monday - Friday 8:00am - 4:30pm)

Savista; Garden City (KS); On-site; USD 28,000 - 33,000; Full time

Job summary

Savista is seeking an Eligibility Specialist 2 to advocate for patients, helping uninsured and underinsured individuals access financial assistance for medical care. You will guide applications for government and charity programs and ensure HIPAA-compliant recordkeeping.

You will work full-time (40 hours) with standard weekday hours, serving Garden City-area patients and nearby locations as needed, while meeting performance targets and maintaining compassionate service.

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in a customer-facing role, preferably in healthcare or financial counseling.
• Willingness to provide support at nearby hospital locations within the assigned market area.
• Strong organizational skills with the ability to manage multiple priorities and maintain accuracy.
• Excellent verbal and written communication skills with the ability to explain complex information empathetically.

Responsibilities

• Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide guidance on programs.
• Facilitate the application process for Medicaid, Medicare, Disability, and hospital charity care, ensuring timely documentation.
• Act as a liaison between patients, hospital staff, and government agencies to establish eligibility and secure funding.
• Manage a high caseload with priorities to meet deadlines and follow up on applications.
• Clearly communicate financial obligations, funding options, and program details to patients.
• Maintain accurate, confidential records in compliance with HIPAA and policies.
• Contribute to productivity and quality metrics for financial counseling objectives.
• Use multiple systems/databases to gather, track, and report patient data.
• Assist with vacancy coverage and complete special projects as assigned.

Skills

Customer service

Healthcare exposure

Communication skills

Organizational skills

Data entry

Adaptability

Education

High school diploma or GED

Job description

Job Purpose

The Eligibility Specialist 2 is a critical advocate for patients, helping uninsured and underinsured individuals access financial assistance for medical care. This role involves conducting detailed assessments, guiding patients through application processes for government and charity-assisted programs and ensuring compliance with healthcare regulations. Successful candidates are empathetic, detail-oriented, and skilled at navigating healthcare systems to support patients in receiving the care they need.

Work Schedule and Location

Work Hours: Full time, 40 hours per week, hourly position. Flexibility required, with shift available Monday - Friday 8:00am - 4:30pm

Primary Hospital Locations

• Garden City Hospital - 6245 Inkster Rd., Garden City, MI. 48135

Key Responsibilities

• Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.
• Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.
• Responsible for a high caseload, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.
• Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.
• Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
• Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives.
• Efficiently use multiple systems and databases to gather, track, and report on patient data.
• Assist with vacancy coverage, as needed.
• Complete special projects, as assigned.

Required

Qualifications & Competencies:

• High school diploma or GED
• At least 1 year of experience in a customer-facing role, preferably in healthcare or financial counseling.
• Flexibility to provide support at nearby hospital locations within assigned market area, as needed for vacancy coverage.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
• Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
• Capability to work in a fast-paced environment with changing priorities and patient needs.
• Demonstrate genuine care for patients' needs and concerns, building trust and rapport.
• Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.
• Ensure all documentation is accurate, complete, and submitted on time.

Preferred

• Experience in healthcare revenue cycle, financial counseling, or insurance verification.
• Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
• Knowledge of medical terminology and healthcare accounts receivable processes.

Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $20 to $24 per hour. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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