Eligibility Specialist I

Savista, LLC; Sentinel Township (ND); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Job summary

Savis­ta, LLC is seeking an Eligibility Specialist I to help patients access financial assistance programs and navigate Medicaid, Medicare, and hospital charity care. You will meet patients in-person, assess eligibility, and guide them through complex applications with empathy and clarity.

The role is on-site, with a Tuesday–Saturday schedule from 8:00am to 4:30pm, and requires reliable transportation and occasional local travel.

Qualifications

• High school diploma or GED.
• 1+ years in a customer-facing role (healthcare, social services or similar).
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
• Strong organizational skills with the ability to handle multiple priorities with accuracy.
• Ability to explain complex information clearly and empathetically.
• Comfort working in fast-paced environments with changing priorities.
• Reliable transportation and a valid driver’s license.
• Occasional local travel may be required based on operational needs.

Responsibilities

• Serve as a patient advocate, meeting with patients in-person to assess eligibility for financial assistance programs.
• Guide patients through complex applications for Medicaid, Medicare, Disability, and hospital charity programs, ensuring timely submission of documentation.
• Collaborate across teams, acting as liaison between patients, hospital staff, and government agencies to secure coverage and resolve issues.
• Manage a high case load, prioritize tasks, follow up on pending applications, and meet deadlines while maintaining productivity and quality.
• Communicate clearly and empathetically, explaining financial responsibilities and assistance options.
• Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
• Use multiple systems to document, track, and report patient information.
• Support operational needs, including staffing coverage at nearby hospital locations as needed.
• Complete special projects as assigned.

Education

High school diploma or GED

Job description

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Job Title: Eligibility Specialist I

Employment Type: Full-Time, non-exempt

Pay Range: $25.00 per hour*

Work Schedule: Tuesday through Saturday from 8:00am to 4:30pm (Schedule flexibility required to meet business needs)

Primary Hospital Locations: This position is onsite and will be required to service the primary hospital locations of: Centinela Hospital Medical Center - 555 East Hardy St., Inglewood, CA. 90301

Why You’ll Love This Role:

As an Eligibility Specialist I, you’ll get to make a difference in patients’ lives every day! You will be a lifeline for patients navigating some of the most stressful moments of their healthcare journey. In this role, you’ll meet directly with patients and families, listen to their stories, and help them access financial assistance programs that can remove barriers to receiving essential medical care. You’ll use your compassion, communication skills, and problem‑solving abilities to guide patients’ step‑by‑step through applications for Medicaid, Medicare, disability, and hospital charity programs. Every interaction you have helps someone understand their options, feel supported, and move forward with confidence. If you’re motivated by meaningful, people‑centered work – and you want a role where your efforts make a clear and immediate difference – this position offers the opportunity to build relationships, grow your skills, and positively impact patient lives every day.

What You’ll Do:

• Serve as a patient advocate, meeting with patients in-person, including bedside, to assess eligibility for financial assistance programs.
• Guide patients through complex application processes for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Collaborate across teams, acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
• Manage a high case load effectively, prioritizing tasks, following up on pending applications, and meeting deadlines while also adhering to productivity and quality expectations.
• Communicate with clarity and empathy, explaining financial responsibilities and assistance options in ways that patients can understand.
• Maintain accurate and confidential records, ensuring compliance with HIPAA and organizational policies.
• Use multiple systems and tools to document, track, and report on patient information.
• Support operational needs, including providing limited staffing coverage at nearby hospital locations as needed.
• Complete special projects, as assigned.

What We’re Looking For:

• High school diploma or GED
• 1+ years of experience in a customer-facing role (financial counseling, healthcare, social services, or similar environments preferred).
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Ability to explain complex information clearly and empathetically.
• Comfort working in fast-paced environments with changing priorities
• Genuine care for patients’ needs and concerns.
• Reliable transportation and a valid driver’s license.
• Occasional local travel may be required based on operational needs.

What We Offer:

Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program Learning & career development: premium LinkedIn Learning access and our SOAR development program Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources Employee discounts: Perk Spot, discounted cell‑phone plans through Previ, and home/auto insurance discounts A collaborative, mission-driven culture built on teamwork, empathy, and growth Pay Transparency Disclaimer* Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $25.00. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills Keywords: Patient Financial Counselor, Financial Counselor, Financial Assistance Counselor, Patient Financial Advocate, Patient Advocate, Medicaid Enrollment Specialist, Charity Care, Hospital Financial Assistance, Eligibility Specialist, Case Management

Savista is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

The Savista experience is the combination of everything that’s unique about our culture, our core values, our commitment to success, but most importantly, it’s our people. Our colleagues are problem-solvers, flexible and agile trusted partners who believe in a culture based on service. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us a Certified Great Place to Work 4 years in a row! It has come to our attention that there have been some bad actors using our company name to solicit personal information as part of a fraudulent hiring scam. Unfortunately, this is out of our control, but we want to make it clear that this behavior is unacceptable. All of our open roles are posted on our careers page. Should you apply for a role and be contacted by an employee of Savista, all of our interviews will be scheduled by someone with an @savistarcm.com email address and conducted over video call or in-person. We never ask you to provide personal information through other means, such as Telegram or social media platforms, as part of our interview or onboarding process. Make sure to double check our website address; there is no period in our domain name other than .com. Savista does not and will not ask you to share any personally identifiable information (such as bank account details, SSN, etc) by any other means than a secure platform. We recommend you do not share any sensitive information over the phone or email. If you are offered a position, Savista does not and will not ask for payment to ship equipment. Fraudulent hiring scams often also ask for financial information and may ask for "advances". Savista does not ask for any financial commitment at any stage of the recruitment process. We have reported and flagged this job scams when we’ve seen them. We also encourage you to contact your state attorney general’s office to report any potential scams and also recommend you contact any recruiting website and/or social media platform that may have been involved as well to notify them. Savista has no responsibility for fraudulent offers and advises job candidates to follow the guidance provided.