Eligibility, Recruitment, Selection, Enrollment Attendance (ERSEA) Manager

Alliance-Center-For-Education; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Health Benefits

Employer-Paid Disability Insurance

Employer-Paid Life Insurance

Hiring Bonus

Paid Time Off

Paid Holidays

Employee Assistance Program

Job summary

Alliance Center for Education seeks an ERSEA Manager to lead Eligibility, Recruitment, Selection, Enrollment, and Attendance systems within Head Start programs. You will ensure compliance with federal and state requirements while driving outreach, enrollment strategies, marketing, and family engagement.

The role requires a Bachelor’s degree and at least three years of relevant experience, plus strong leadership, communication, and analytical skills to monitor data and improve program outcomes.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Education, Business Administration, Marketing, Communications, Public Administration, or related field.
• Minimum of three years of relevant experience in ERSEA or eligibility programs.
• Knowledge of eligibility regulations and strong leadership, communication, and analytical skills.

Responsibilities

• Provide strategic leadership and oversight of ERSEA systems.
• Develop and implement recruitment, enrollment, and attendance strategies.
• Ensure compliance with Head Start standards, federal/state regulations, and funding mandates.
• Monitor data management, family engagement, and program marketing.

Skills

Strategic Leadership

Regulatory Compliance

Eligibility Verification

Recruitment and Enrollment Management

Data Analysis

Community Engagement

Marketing and Public Relations

Communication

Education

Bachelor’s degree in Human Services, Social Work, Education, Business Administration, Marketing, Communications, Public Administration, or related field

Job description

The ERSEA Manager is responsible for the strategic leadership, oversight, implementation, and continuous improvement of the program's Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) systems. This position ensures compliance with Head Start Program Performance Standards, federal regulations, state requirements, organizational policies, and funding mandates while maintaining effective systems for eligibility verification, recruitment, enrollment, attendance, data management, family engagement, and marketing.Essential Duties and ResponsibilitiesERSEA LeadershipEligibility Determination and VerificationRecruitment, Outreach, and Community EngagementProgram Marketing and CommunicationsSelection and Enrollment ManagementAttendance Monitoring and Family EngagementCompliance, Monitoring, and ReportingData Management and AnalysisTraining and Staff DevelopmentEligibility Determination and VerificationImplement and maintain procedures for determining eligibility.Review and verify income, public assistance, foster care, homelessness, age, and categorical eligibility documentation.Conduct eligibility determinations.Conduct file reviews and audits.Train staff on eligibility requirements and ensure confidentiality and compliance with all eligibility regulations.Recruitment, Outreach, and Community EngagementDevelop and implement year-round recruitment strategies, coordinate outreach activities, maintain community partnerships, conduct enrollment events, and monitor recruitment effectiveness.Program Marketing and CommunicationsDevelop and implement annual marketing and recruitment plansCoordinate with Program and Communications teams to develop promotional materials, newsletters, presentations, mass media, and social media contentMaintain branding standardsEvaluate marketing effectiveness using outreach and enrollment dataSelection and Enrollment ManagementOversee the application and eligibility intake processesManage the development and implementation of the selection criteriaMaintain at least 97% enrollmentManage waiting list and enrollment statusesCreate and implement vacancy reduction strategiesConduct enrollment forecastingAttendance MonitoringWork closely with center-level teams to monitor attendance, identify barriers, and reduce chronic absenteeism.Compliance, Monitoring, and ReportingConduct regular monitoring reviews of ERSEA practices to ensure compliance with agency and federal regulation.Prepare monthly enrollment and attendance reports with trend analyses with action steps to support data-driven decision-making.Participate in formal and informal compliance audits and federal reviews.Training and Staff DevelopmentProvide training, coaching, technical assistance, and professional development related to ERSEA requirements and best practices.Bachelor’s degree in Human Services, Social Work, Education, Business Administration, Marketing, Communications, Public Administration, or related field; minimum of three (3) years of relevant experience; knowledge of eligibility regulations; and strong leadership, communication, and analytical skills.Core CompetenciesStrategic LeadershipRegulatory ComplianceEligibility VerificationRecruitment and Enrollment ManagementData AnalysisCommunity EngagementMarketing and Public RelationsCommunicationContinuous Quality ImprovementRequirements Before You Start:DCDEE Qualifying Letter (Background Check with Fingerprints)Official Education TranscriptCurrent Physical ExamPre-employment drug screening and ongoing random screeningsIncredible Benefits That Put You First:403(b) Retirement Plan with a 3.5% Employer Match – Invest in your future with confidence!Health Benefits – Affordable employee-only health insurance with generous employer contributions.Employer-Paid Short & Long-Term Disability Insurance – We've got your back, always.Employer-Paid Life Insurance – Peace of mind for you and your loved ones.$500 Hiring Bonus – Celebrate your 90-day milestone with a performance-based bonus!Additional Perks:Medical, dental, and vision coverage for your familyPaid Time Off (PTO)Paid HolidaysEmployee Assistance ProgramReady to make a difference every single day? Apply now and become part of a team that’s changing lives—one child, one family at a time.| Alliance Center for Education – Where Passion Meets Purpose