Eligibility Processing Supervisor: Operations Leader

Conduent; Hamilton Township (NJ); On-site; USD 49,000 - 64,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Retirement Savings

Employee Discounts

Career Growth Opportunities

Paid Training

Paid time off

Great Work Environment

Job summary

Conduent, a leader in mission-critical services, is seeking a Transaction Processing Supervisor to lead the Eligibility Processing Unit's day-to-day operations in New Jersey. You will ensure timely, accurate application and renewal determinations while maintaining contract compliance.

You'll supervise Eligibility Health Benefit Coordinators, optimize workflows, develop staff, and uphold performance standards.

Qualifications

• Minimum of three (3) years of experience managing an eligibility, transaction processing, or data entry business unit.
• Strong understanding of call center operations, performance metrics, and workforce management.
• Strong analytical, problem-solving, and written communication skills.
• Ability to manage multiple priorities, meet deadlines, and remain flexible in a fast-paced environment.

Responsibilities

• Oversee daily operations of the eligibility determination and renewal functions, ensuring accuracy, timeliness, and compliance with contract requirements.
• Maintain staffing levels during regular business hours and overtime to meet service demands; establish procedures, schedules, and workflow.
• Supervise Eligibility Health Benefit Coordinators and conduct annual performance reviews.
• Develop and coach staff to meet service levels, quality, and productivity expectations.

Skills

Leadership

Analytical thinking

Written communication

MS Office

Time management

Spanish (preferred)

Education

Bachelor's degree

Tools

MS Office Suite

Job description

Conduent, a leader in mission-critical services, is seeking a Transaction Processing Supervisor to lead the Eligibility Processing Unit's day-to-day operations in New Jersey. You will ensure timely, accurate application and renewal determinations while maintaining contract compliance.

You'll supervise Eligibility Health Benefit Coordinators, optimize workflows, develop staff, and uphold performance standards.