Eligibility & COBRA Supervisor - Lead Compliance

32bjfunds; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Building Services 32BJ Benefit Funds is seeking a Supervisor, Eligibility & COBRA in New York to lead COBRA and health insurance eligibility operations. You will supervise staff, ensure compliance with federal/state COBRA rules, and drive process improvements to deliver high-quality benefit determinations.

The role reports to the Manager, Eligibility, and requires strong leadership, analytical skills, and experience managing complex eligibility workflows within a union benefits environment.

Qualifications

• Minimum 3 years COBRA administration or Health Insurance Eligibility experience.
• Knowledge of COBRA regulations, enrollment, and billing.
• Experience supervising staff or project management is preferred.

Responsibilities

• Establish service quality goals for COBRA and eligibility operations.
• Ensure COBRA compliance, timelines, tracking, reporting, and enrollments.
• Supervise staff, coach, and develop team; monitor workflows and metrics.
• Identify workflow improvements and implement changes with staff collaboration.
• Provide guidance in the absence of the DOE Manager and back up for file feeds.
• Assist in strategic staffing and training planning for the department.

Skills

COBRA administration

Eligibility & enrollment

Supervision & coaching

Project management

Health insurance knowledge

Data analysis

V3locity

V10 system

Education

High School diploma

College degree preferred

Tools

V3locity

V10

Job description

Building Services 32BJ Benefit Funds is seeking a Supervisor, Eligibility & COBRA in New York to lead COBRA and health insurance eligibility operations. You will supervise staff, ensure compliance with federal/state COBRA rules, and drive process improvements to deliver high-quality benefit determinations.

The role reports to the Manager, Eligibility, and requires strong leadership, analytical skills, and experience managing complex eligibility workflows within a union benefits environment.