Elevator Concierge & Guest Experience Ambassador

American Airlines Center; Dallas (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

American Airlines Center is seeking an Elevator Ambassador to warmly greet guests, operate elevators, and assist with wayfinding and safety during events. You will enforce policies, answer basic guest questions, and help manage crowd flow between floors.

The role emphasizes customer service, teamwork, and adherence to venue protocols, with evening and weekend shifts common for arena events. Prior hospitality experience is a plus.

Qualifications

• Available to work nights, weekends and holidays.
• Prefer six months of customer service experience.
• Excellent verbal and written communication skills.
• Must be able to use a computer for scheduling purposes.
• Must be able to operate equipment such as scanners, printers, radios, and flashlights.

Responsibilities

• Greet guests and direct them to seating areas.
• Operate elevator controls and announce floors.
• Inform patrons of elevator policies and accessibility.
• Read tickets and guide guests to correct levels.
• Escort guests to stairs during emergencies.
• Maintain cleanliness and safety in the elevator area.
• Enforce building policies and assist with crowd management.
• Provide friendly directions and event information.
• Distribute programs and promotional materials.

Skills

Customer service

Verbal & written communication

Scheduling software usage

Teamwork

Tools

Scanners

Printers

Radios

Elevator keys

Job description

American Airlines Center is seeking an Elevator Ambassador to warmly greet guests, operate elevators, and assist with wayfinding and safety during events. You will enforce policies, answer basic guest questions, and help manage crowd flow between floors.

The role emphasizes customer service, teamwork, and adherence to venue protocols, with evening and weekend shifts common for arena events. Prior hospitality experience is a plus.