Elevar - Customer Success Manager

Buxton Company; United States; Remote; USD 80,000 - 95,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where you will play a vital role in enhancing customer engagement and marketing performance for diverse eCommerce brands. This remote-friendly position offers the chance to work with cutting-edge marketing analytics tools and collaborate with a dynamic team dedicated to driving measurable results. If you are passionate about digital marketing and customer success, this is an exciting opportunity to make a significant impact in a fast-paced, innovative environment.

Benefits

Flexible Time Off

Comprehensive Wellness Benefits

Wealth-Building Benefits with Company Match

Competitive Total Rewards Package

Culture of Collaboration & Transparency

Qualifications

• 2+ years in B2B SaaS Customer Success focused on marketing analytics.
• Deep understanding of digital marketing tools and performance marketing.

Responsibilities

• Help customers maximize value from Elevar through guided product tours.
• Engage with clients to prevent churn and improve campaign tracking accuracy.

Skills

B2B SaaS Customer Success

Marketing Analytics

Attribution Tracking

Digital Marketing Tools

Campaign Optimization

Tools

Klaviyo

GA4

Google Ads

Meta

TikTok

Pinterest

Job description

Elevar, a Buxton Company Subsidiary, is a leader in server-side event tracking and marketing attribution for fast-scaling eCommerce brands. Elevar empowers merchants to build a robust data foundation, optimize their marketing campaigns, and unlock accurate tracking insights that fuel growth.

As a Subsidiary of Buxton, the global leader in retail customer analytics, we are transforming the future of customer engagement across all channels. Together, we combine cutting-edge conversion tracking with AI-driven analytics to help brands maximize ROI both online and in-store.

Why Join Elevar?

• Shape the Future of eCommerce Tracking – Work at the forefront of digital marketing attribution, helping brands like Vuori, Thrive Causemetics, and Bulletproof Coffee optimize their marketing performance.
• High-Impact Role – Play a critical role in ensuring customers achieve measurable results with Elevar, improving their marketing ROAS and data accuracy.
• Innovative & Growth-Oriented Culture – Be part of a team that values collaboration, innovation, and continuous learning in a fast-paced startup environment.
• Competitive Compensation – Base salary plus performance-based incentives.

About the Role

Customer Success Manager - As we continue to segment our customer base to help provide more structure and organization in the way we engage with our customers, the objective for this role will be to support customers on the lower plans.

Where you'll work

This is a remote-friendly role with flexibility to work from home. Ideal candidates are located in Central or Eastern Time Zone.

What You’ll Do

• Customer Engagements - Help customers on the Starter, Essentials and Growth plans get the most value out of Elevar through guided product tours, help answer questions about the product functionality, and point in them in the right direction on available products and services.
• Customer Success & Retention – Meet with customers to show them how to use Elevar and get value and also engage with customers to help prevent churn.
• Marketing Analytics & Attribution Guidance – Help clients improve campaign tracking accuracy and optimize performance using digital marketing tools like Meta, Google Ads, GA4, Klaviyo, Reddit, TikTok, Pinterest, Impact Radius and more.
• Proactive Strategy & Consultation – Partner with clients to ensure they fully leverage Elevar’s capabilities, helping them enhance ROAS, CPC efficiency, and marketing attribution accuracy.
• Collaboration & Problem Solving – Work closely with our support, sales, onboarding, analyst and product teams to troubleshoot tracking, attribution and performance challenges.
• Upselling & Expansion – Identify opportunities for clients to deepen their use of Elevar via plan selection, expert installations, adding Tier 1 Service, consent management service package, headless data layer audit service package, upgrading plan types and adding more server-side destinations.
• Data-Driven Storytelling – Work alongside marketing to translate customer insights into case studies, training materials, Shopify app reviews, and product use cases.

Who You Are

• 2+ years in B2B SaaS Customer Success with a focus on marketing analytics, performance marketing and attribution tracking.
• Deep understanding of digital marketing tools such as Klaviyo, GA4, Facebook, Google Ads, TikTok, Snapchat, Pinterest, Reddit, Microsoft Advertising, and Criteo.
• Experience optimizing marketing campaigns, including paid media performance, email/SMS flows, and retargeting strategies.

**Bonus: Hands-on experience with paid media campaigns, email/SMS flows (Klaviyo, Postscript, Attentive, Omnisend, Sendlane, Yotpo Email/SMS).

Elevar, a proud part of Buxton, carries forward our commitment to exceptional care for our team. We offer an array of benefits designed to empower and support every member of our family.

The Buxton Experience

• Competitive Total Rewards Package
• Culture of Collaboration & Transparency
• Flexible Time Off
• Comprehensive Wellness Benefits and Supplemental Benefits
• Wealth-Building Benefits with Company Match
• Purpose-Driven Culture
• Growth Without Boundaries

Employment is contingent upon the successful completion of a background check, as we are dedicated to providing a safe and secure work environment for all Buxton stakeholders.

Compensation

The Targeted Base Salary Range for candidates located in the U.S. is$80,000 to $95,000 USD.

Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment and a candidate’s home base. Depending on the position offered, other forms of compensation in addition to base pay may be provided as part of a total compensation package, includingeligibility to participate in a bonus plan.

We believe that diversity of thought, background and experience makes us stronger. We are committed to building an inclusive workplace where everyone feels valued and empowered to bring their authentic selves to work. We value an environment of belonging, where diverse perspectives are celebrated, and each individual has the support and resources to thrive.

EEO statement

We are committed to a diverse and inclusive workplace. Buxton Company, LLC is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. All employment is decided on the basis of qualifications, merit, and business need.