Elevar- Customer Success Manager

Buxton; United States; Remote; USD 85,000 - 95,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where you'll play a pivotal role in helping eCommerce brands maximize their marketing performance. In this remote-friendly position, you'll guide clients through onboarding and retention, ensuring they unlock the full potential of innovative tracking and attribution solutions. Collaborate with a dynamic team that values growth, creativity, and continuous learning. If you're passionate about marketing analytics and making a measurable impact, this is the perfect opportunity for you to thrive in a supportive and inclusive environment.

Benefits

Flexible Time Off

Comprehensive Wellness Benefits

Wealth-Building Benefits with Company Match

Culture of Collaboration & Transparency

Competitive Total Rewards Package

Qualifications

• 4+ years in B2B SaaS Customer Success focused on marketing analytics.
• Deep understanding of digital marketing tools and campaign optimization.

Responsibilities

• Own onboarding and activation for new customers to ensure quick value.
• Help clients improve campaign tracking accuracy and optimize performance.

Skills

B2B SaaS Customer Success

Marketing Analytics

Attribution Tracking

Campaign Optimization

Digital Marketing Tools

Tools

Klaviyo

GA4

Facebook Ads

Google Ads

TikTok

Pinterest

Impact Radius

Job description

Elevar - Customer Success Manager (Remote)

Elevar, a Buxton Company Subsidiary, is a leader in server-side event tracking and marketing attribution for fast-scaling eCommerce brands. Elevar empowers merchants to build a robust data foundation, optimize their marketing campaigns, and unlock accurate tracking insights that fuel growth.

As a Subsidiary of Buxton, the global leader in retail customer analytics, we are transforming the future of customer engagement across all channels. Together, we combine cutting-edge conversion tracking with AI-driven analytics to help brands maximize ROI both online and in-store.

Why Join Elevar?

• Shape the Future of eCommerce Tracking – Work at the forefront of digital marketing attribution, helping brands like Vuori, Thrive Causemetics, and Bulletproof Coffee optimize their marketing performance.
• High-Impact Role – Play a critical role in ensuring customers achieve measurable results with Elevar, improving their marketing ROAS and data accuracy.
• Innovative & Growth-Oriented Culture – Be part of a team that values collaboration, innovation, and continuous learning in a fast-paced startup environment.
• Competitive Compensation – Base salary plus performance-based incentives.

About the Role

As a Customer Success Manager at Elevar, you will help eCommerce brands maximize the value of our tracking and attribution solutions. You will be responsible for onboarding, retention, and expansion of roughly 125 business/enterprise plan accounts—guiding clients to unlock “aha” moments that improve marketing performance and ensure seamless product adoption.

If you have a passion for marketing analytics, eCommerce data tracking, and digital campaign optimization, this is the role for you.

Where you'll work

This is a remote-friendly role with flexibility to work from home. Ideal candidates are located in Central or Eastern Time Zone, with occasional travel to Dallas-Fort Worth, TX. Candidates outside this area will be considered for the right fit.

What You’ll Do

• Client Success & Retention – Own the onboarding and activation process for new Elevar customers, ensuring they reach their first-time-to-value quickly.
• Marketing Analytics & Attribution Guidance – Help clients improve campaign tracking accuracy and optimize performance using digital marketing tools like Klaviyo, GA4, Facebook, Google Ads, TikTok, Pinterest, and Impact Radius.
• Proactive Strategy & Consultation – Partner with clients to ensure they fully leverage Elevar’s capabilities, helping them enhance ROAS, CPC efficiency, and marketing attribution accuracy.
• Collaboration & Problem Solving – Work closely with our support, sales, onboarding, and analysts teams to troubleshoot tracking challenges and ensure near-perfect accuracy for our customers.
• Upselling & Expansion – Identify opportunities for clients to deepen their use of Elevar, driving upsells through proactive engagement.
• Data-Driven Storytelling – Work alongside marketing to translate customer insights into case studies, training materials, Shopify app reviews, and product use cases.

Who You Are

• 4+ years in B2B SaaS Customer Success with a focus on marketing analytics, performance marketing, or attribution tracking.
• Deep understanding of digital marketing tools such as Klaviyo, GA4, Facebook, Google Ads, TikTok, Snapchat, Pinterest, Reddit, Microsoft Advertising, and Criteo.
• Experience optimizing marketing campaigns, including paid media performance, email/SMS flows, and retargeting strategies.

Bonus: Hands-on experience with paid media campaigns, email/SMS flows (Klaviyo, Postscript, Attentive, Omnisend, Sendlane, Yotpo Email/SMS).

Elevar, a proud part of Buxton, carries forward our commitment to exceptional care for our team. We offer an array of benefits designed to empower and support every member of our family.

The Buxton Experience

• Competitive Total Rewards Package
• Culture of Collaboration & Transparency
• Flexible Time Off
• Comprehensive Wellness Benefits and Supplemental Benefits
• Wealth-Building Benefits with Company Match
• Purpose-Driven Culture
• Growth Without Boundaries

Employment is contingent upon the successful completion of a background check, as we are dedicated to providing a safe and secure work environment for all Buxton stakeholders.

Compensation

The Targeted Base Salary Range for candidates located in the U.S. is $85,000 to $95,000 USD.

Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment and a candidate’s home base. Depending on the position offered, other forms of compensation in addition to base pay may be provided as part of a total compensation package, including eligibility to participate in a bonus plan.

We believe that diversity of thought, background and experience makes us stronger. We are committed to building an inclusive workplace where everyone feels valued and empowered to bring their authentic selves to work. We value an environment of belonging, where diverse perspectives are celebrated, and each individual has the support and resources to thrive.

EEO statement

We are committed to a diverse and inclusive workplace. Buxton Company, LLC is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. All employment is decided on the basis of qualifications, merit, and business need.

The pay range for this role is:

85,000 - 95,000 USD per year (Remote - United States)