Electronics Service Technician

MarineMax Brand; Wrightsville Beach (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

A leading marine service provider in Wrightsville Beach is seeking an experienced Electronic Service Technician. Responsibilities include installing and repairing electronic systems on boats, ensuring customer satisfaction, and maintaining company standards. Candidates should have strong diagnostic skills, a commitment to timely work completion, and excellent customer service abilities. Join a dynamic team dedicated to quality and professionalism in the marine industry.

Qualifications

• Experience in installing and repairing electronic equipment on boats.
• Ability to operate customer vessels safely during diagnostic testing.
• Strong interpersonal skills for ensuring customer satisfaction.

Responsibilities

• Install and repair electronics on vessels.
• Accurately diagnose electronics issues.
• Complete repairs on time and maintain tools in company vehicles.
• Ensure warranty repairs comply with manufacturers and MarineMax guidelines.
• Prepare and itemize estimates for parts and labor.
• Complete repairs using service scheduler and SSO within established timeframes.
• Maintain inventory and tools on company vehicles.
• Maintain professional appearance and communicate effectively with customers and MarineMax departments.

Skills

Electronic installation and repair

Customer service

Diagnostic skills

Time management

Tools management

Tools

Service scheduler

SSO

Job description

Overview

Electronic Service Technician is responsible for installing and repairing electronic equipment on boats at their location and at off site locations and marinas.

Key Tasks

• Install electronics on vessels
• Accurately diagnose and repair electronics
• Safely operate customer vessel during diagnostic water testing
• Ensure all warranty repairs are completed according to manufacturers and MarineMax guidelines
• Inspect boats, prepare and itemize estimate listing parts and labor
• Complete repair work utilizing service scheduler and SSO’s within the established timeframe
• Maintain and secure inventory and tools on company vehicles at all times
• Ensure customer satisfaction by arriving for service calls in a timely manner and presenting a professional picture of MarineMax
• Follow-up with customer to ensure complete satisfaction
• Maintain effective communication with the service and parts departments
• Ensure professional and clean appearance of company vehicles
• Safely operate company vehicle and remain within posted speed limits
• Maintain a safe driving record
• Other duties as assigned

Key Result Areas

• Internal/External Customer satisfaction/FANS
• Minimum number of comebacks
• Timely and accurate completion of work
• Professional Appearance of company tools and vehicles
• Error-free work orders
• Effective communication with other MarineMax departments

MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

Equal Opportunity Employer
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