Electronic Visit Verification Associate

AssuranceSD; Prairie du Chien (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Vision

PTO time

Life Insurance

Short and Long term Disability

401K with employer match

FMLA

Job summary

AssuranceSD in Prairie du Chien, WI seeks an Electronic Visit Verification Associate to ensure EVV compliance across federal, state, waiver and funding agency guidelines. The role emphasizes accurate data entry, documentation, and professional communication with participants, providers, and agencies.

This in-office position runs Monday through Friday, 8:00 am to 4:30 pm CST. You will manage records, perform manual edits in EVV, and maintain confidentiality while supporting a mission-driven home

Qualifications

• General math, clerical, data entry and customer service.
• Proficiency in Outlook and Microsoft Office with a specific focus on Microsoft Excel.
• Work independently, with limited direction, and excellent time management skills.
• Manage multiple projects and work assignments.

Responsibilities

• Effectively and professionally communicate with all internal and external customers.
• Provide excellent customer service through quick follow-up and resolution to concerns and questions.
• Adhere to established Lori Knapp Choice policies, procedures, and expectations.
• Ensure participant/member and member hired-worker records and documentation are accessible, properly stored, and archived specifically pertaining to manual edits entered into EVV.
• Responsible for accurate and timely entry of manual edits entered into EVV when applicable.
• Familiarity and adherence to all fiscal agent and EVV policies and procedures.
• Communicate in a professional and respectful manner to participate/member and member hired-workers as well as funding agencies when troubleshooting or making corrections to missed EVV entries.
• Complete documentation and requests from federal, state, waiver, and funding agencies in a timely manner.
• Frequently access and verify EVV visits for participants/members and member hired-workers to assure accuracy.
• Attend all applicable and required EVV trainings.
• Adhere to a high degree of confidentiality and professional boundaries.
• Other duties as needed to maintain a high-quality program.

Skills

Communication skills

Customer service

Time management

Data entry

Tools

Outlook

Microsoft Office

Excel

Job description

Position:Electronic Visit Verification Associate

Location: Prairie Du Chien, WI

Job Id:412

# of Openings:1

About the Company:

AssuranceSD is a mission-driven organization providing administrative services that enable individuals to take ownership over their personal care services, ensuring that they receive quality and comprehensive care with minimal disruption. Our mission is to help strengthen communities by enabling individuals to elect and manage their own care programs, including how, when, where, and who delivers these services. This helps care recipients retain their dignity during what are often challenging times and ensures they receive the most appropriate services for their specific situation. Through facilitating self-directed home and community-based services, AssuranceSD improves the standard of home care available to aging seniors as well as individuals with disabilities.

POSITION SUMMARY:

The EVV Specialist performs a wide range of duties to ensure compliance of electronic visit verification with federal, state, waiver and funding agency guidelines

ESSENTIAL JOB FUNCTIONS:

• Effectively and professionally communicate with all internal and external customers.
• Provide excellent customer service through quick follow-up and resolution to concerns and questions.
• Adhere to established Lori Knapp Choice policies, procedures, and expectations.
• Ensure participant/member and member hired-worker records and documentation are accessible, properly stored, and archived specifically pertaining to manual edits entered into EVV.
• Responsible for accurate and timely entry of manual edits entered into EVV when applicable.
• Familiarity and adherence to all fiscal agent and EVV policies and procedures.
• Communicate in a professional and respectful manner to participate/member and member hired-workers as well as funding agencies when troubleshooting or making corrections to missed EVV entries.
• Complete documentation and requests from federal, state, waiver, and funding agencies in a timely manner.
• Frequently access and verify EVV visits for participants/members and member hired-workers to assure accuracy.
• Attend all applicable and required EVV trainings.
• Adhere to a high degree of confidentiality and professional boundaries.
• Other duties as needed to maintain a high-quality program.

Who you are:

• General math, clerical, data entry, and customer service.
• Proficiency in Outlook and Microsoft Office with a specific focus on Microsoft Excel.
• Work independently, with limited direction, and excellent time management skills.
• Manage multiple projects and work assignments.

This position is based in Prairie du Chein, WI and is in-office Monday - Friday 8 am - 4:30 pm CST.

• Health Insurance
• Vision
• PTO time
• Life Insurance
• Short and Long term Disability
• 401K with employer match
• FMLA

Equal Employer Opportunity Statement:

AssuranesSD provides equal employment opportunities to all applicants and employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Hiring decisions are made based on qualifications, merits, and business needs.

Disclaimer:

This job description outlines the general work required to execute core job responsibilities effectively. It is not intended to be a comprehensive inventory of all duties, responsibilities, expectations, and qualifications required of employees assigned to this job. Duties may change, and should be expected to change, at the Company’s discretion, as the business and this role evolves. Nothing herein is intended or establishes a contract of employment or Employment Agreement whatsoever and all employment remains “at will.” The signature below indicates you have read and understood this document, and again, is not intended in any way as an employment agreement or contract.