Electronic Technician

Hanwha Vision America; Englewood (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Supervisor in the HTCC Engineering Team. This pivotal role focuses on enhancing operational excellence and fostering a supportive environment for service technicians. With responsibilities including managing service workflows and promoting team collaboration, this position is ideal for someone with a strong background in technical service operations. You'll play a crucial role in ensuring service stability and optimizing operational efficiency. If you are self-motivated and possess excellent troubleshooting and communication skills, this is an exciting opportunity to make a significant impact in a dynamic team.

Qualifications

• 5+ years of experience in technical service operations.
• Strong troubleshooting skills with electronic and network-connected products.
• Experience in managing production operations focusing on quality.

Responsibilities

• Coordinate daily operations across service teams to meet KPIs.
• Manage refurbishment production line and quality reporting.
• Act as a liaison between technicians and leadership for operational issues.

Skills

Technical Service Operations

Troubleshooting Skills

Communication Skills

Microsoft Excel

ERP Systems (SAP)

Bilingual Proficiency (Korean and English)

Tools

Microsoft Excel

ERP Systems (SAP)

Job description

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Position Summary:

The HTCC Engineering Team Supervisor will serve as a key operational support leader within Hanwha Vision America's premier in-house service team, HTCC. Reporting to the Director of Service Operations, the Supervisor will assist in coordinating the daily activities of the Repair, Advanced Replacement, and Refurbishment teams. This role focuses on enhancing operational excellence, ensuring service stability, and fostering a professional development environment for service technicians. The Supervisor will act as an operational facilitator, managing service workflows, gathering operational issues from each team, and supporting resolution efforts. Additionally, they will manage refurbishment production activities and serve as a communication bridge between the teams and the Service Operations Director, ensuring field insights are effectively relayed and addressed.

Major Functions / Accountabilities:

1. Coordinate and facilitate daily operations across the Repair, Advanced Replacement, and Refurbishment teams to support service KPIs and operational goals.
2. Assist in managing proactive operational support beyond technicians' daily tasks.
3. Operate and manage the refurbishment production line, including inspection, quality reporting, and refurbishment to near-new condition.
4. Act as a liaison between frontline technicians and the Service Operations Director by consolidating operational issues, feedback, and improvement opportunities.
5. Support technicians through technical guidance, process clarification, and workflow improvements where necessary.
6. Promote a collaborative and supportive team culture while encouraging technical growth and best practices.
7. Strengthen the foundational service operations of HTCC to maintain a stable, consistent, and reliable service environment.
8. Report recurring quality or service process issues and work with leadership on corrective actions.
9. Prioritize and manage daily operational needs based on service volumes, lead times, and customer requirements.
10. Identify opportunities to optimize operational efficiency, service consistency, and team performance.

Knowledge, Skills, Abilities, and Other Requirements:

• Minimum of 5 years of experience in technical service operations, including repair, refurbishment, or field service.
• Experience supporting or coordinating service teams preferred.
• Strong troubleshooting skills, especially with electronic, network-connected, or imaging products.
• Ability to manage production operations with attention to quality, cost, and lead time.
• Excellent communication skills for mediating between team members and leadership.
• Proficiency in Microsoft Excel and ERP systems (SAP preferred).
• Self-motivated, adaptable to dynamic environments, and team-oriented.
• Bilingual proficiency in Korean and English (verbal and written) preferred.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Industries: Security and Investigations

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